Field Support Engineer - Singapore - KLASS ENGINEERING & SOLUTIONS PTE. LTD.

KLASS ENGINEERING & SOLUTIONS PTE. LTD. Singapore

1 day ago

Description

Roles & Responsibilities

Responsibilities:

Understand various Linux based systems and software to perform pre-defined maintenance checks on deployed systems
Perform maintenance checks on deployed systems at customer sites per maintenance schedule
Support customer for issues raised regarding deployed systems remotely and on-site
Write good documentation detailing troubleshooting and issue resolution as well as maintenance procedures
Uphold service quality for customer and ensure customer satisfaction for deployed systems and support rendered
Refine maintenance workflows and processes to improve service quality

Requirements:

Familiarity with Linux based OS as well as the tools available to diagnose issues and configure the system
Understanding of electrical and electronic systems as well as usage of common tools such as multimeter to diagnose and resolve faults or failures
Familiarity with ISO standards for parts as well as the respective tools required
Basic understanding of networking concepts, configuration as well as components
Ability to work independently on customer sites for mainteance checks as well as troubleshooting

Good to have

Prior experience performing on-site support and maintenance for software and hardware
Experience in high-uptime systems as well as preventive maintenance of such systems
Bash scripting knowledge
Docker / Basic programming knowledge
Driving license for use of company van to transport equipment

Tell employers what skills you have

Preventive Maintenance
Troubleshooting
Hardware
Ability To Work Independently
ISO
Scripting
Electrical
Driving License
Networking
Windows
Customer Satisfaction
Docker
Linux
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