- Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
- Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
- Recommend or initiate any HR related actions where needed
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors, local community members
- Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's and or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts
- Act as public relations representative to raise awareness of hotel and brand in local community
- Drive team member involvement in community organizations, activities and businesses
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint
- Perform other duties as assigned. May also serve as manager on duty
- Help the General Manager in the monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
- In conjunction with the General Manager make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
- Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Three years management experience in a high-level operations role or an equivalent combination of education and experience
- Type and level of experience required may vary slightly based on size and complexity of the property
- Must speak local language(s)
- Other languages preferred
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Description
Roles & ResponsibilitiesThe Role - Executive Assistant Manager
People
Guest Experience
Responsible Business
Financial
Job Requirements
Coaching
Higher Education
Able To Multitask
Microsoft Office
Microsoft Excel
Social Media
Interpersonal Skills
Property
Administration
Public Relations
Compliance
Writing
Capital
Team Player
Human Resources
Regulatory Requirements
