Jobs

    Specialist, IT Applications - Singapore - DKSH SINGAPORE PTE. LTD.

    DKSH SINGAPORE PTE. LTD.
    DKSH SINGAPORE PTE. LTD. Singapore

    1 week ago

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    Description
    Roles & Responsibilities

    Job Description

    • Provide end user support for SAP and IT applications.
    • Involved in resolving incidents, problem management and fulfilment of requests to ensure service level agreements, targets and standards are maintained and adhered to meet customer satisfaction.
    • Documentation of business requirements and application design such as user guides, functional specifications, technical documentation, sign offs, etc
    • Perform systems unit tests and assist end users in User Acceptance Test for change requests and projects.
    • Collaborate with Group IT on project requirements and standards.
    • Assist and support in project implementations in SG.
    • Liaised with external parties for integration interfaces.
    • Prepare training materials and conduct training to users.

    The Successful Applicant

    • Bachelor's degree in Information Systems
    • 2-3 years' experience in SAP related environment.
    • Proficient in ITIL - Incident and Problem Management, Change and Release management.
    • Good knowledge in any of the following SAP modules, SD, MM, FICO, WM/EWM
    • Experience in end user support.
    • Excellent analytical and problem-solving skills
    • Excellent communication skills
    • Good understanding of IT Service Management processes
    Tell employers what skills you have

    Excellent Communication Skills
    Technical Documentation
    IT Service Management
    Business Intelligence
    Troubleshooting
    SD
    Release Management
    Service Level
    SAP
    Problem Management
    Customer Satisfaction
    ITIL
    Laboratory
    CAD
    Business Requirements
    Technical Support


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