Jobs

    AVP / VP IT Service Owner - Singapore - TANGSPAC CONSULTING PTE LTD

    TANGSPAC CONSULTING PTE LTD
    TANGSPAC CONSULTING PTE LTD Singapore

    Found in: Talent SG 2A C2 - 1 week ago

    Default job background
    Description
    Roles & Responsibilities

    You will be part of IT service management team of Asia Pacific technology team of a large Global bank. The role of the IT Service Owner is to ensure the provision of Service Management for a range of IT Services to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework

    · Ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs.

    · Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model.

    · Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated.

    · Drive continuous service improvements

    · Assisting in Service management budget and assist the IT service management head in annual planning·

    · Assist in review of change and releases processes

    · Developing strong relationships with business & IT teams

    · Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required.

    Requirements

    • Proven & extensive experience in IT Service Management, with experience of implementation of ITIL principles as well as the required ITIL certification.
    • Min 10 years in managing production support in banking environment
    • Experience working in relevant technical environments, such as customer facing applications.
    • Service knowledge of banking applications.·
    • Proven analytical skills & ability to deal with complex & technical data.
    • Experience in SRE methodologies

    Interested candidates please email your latest resume to

    Tell employers what skills you have

    Problem and Incident Management
    IT Service Management
    Analytical Skills
    Service Management
    Service Level
    incident management tool
    Production Support
    Banking
    ITIL
    Incident Management

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