Customer Services Lead, Contact Centre - Singapore - Hyphen Partners

Executive, Contact Centre

1 week ago

-Family Group: Administration · **CHALLENGES** · You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. · You will also review, imp ...

Contact Centre Officer

1 week ago

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ · - We are ...

Contact Centre Executive

1 week ago

**Position Details · **Key Roles and Responsibilities**: · - Answer phone calls and respond to WhatsApp messages from clinics and patients on appointment booking and medical benefits verification · - Appointment booking for patients to see doctors · - Record call information acco ...

Contact Centre Executive

3 days ago

**Working hrs: 5days rostered (Mon-Sun)** · **No overnight shifts** · To manage and ensure operations of the team at the optimized level. · **Key accountabilities**: · - To ensure all enquiries are accounted and closed in a timely and professional manner · - To manage escalated e ...

Contact Centre Executive

2 days ago

**Join one of the top Luxury Retail companies in the world** · Job Responsibilities: · - Provide exceptional online customer service support with excellent phone/written/chat communication skills, resulting in maximizing online sales conversion and clientele · - Manage customer c ...

Contact Centre Officer

1 week ago

**Job Description**: · - Maintain complete knowledge of departmental policies, procedures and service standards. · - Ensure the productivity levels, service standards and customer relations are maintained. · - Be familiar with all promotional procedures, events and tournament and ...

Contact Centre Executive

1 day ago

**Responsibilities**: · - Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system · - Ensure effective and timely follow-up with internal and external parties on pending cases · - Manage and resolve customers' complain ...

Contact Centre Agent

1 day ago

**About us**: · At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, an ...

Contact Centre Executive

1 day ago

**Responsibilities** · - Update complete and accurate informationon customer interaction in the Customer Relationship Management (CRM) system · - Ensure effective and timely follow-up with internal and external parties on pending cases · - Manage and resolve customers' complaints ...

Contact Centre Officer

1 week ago

**Position Summary · The NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company's products and services. · As part of this team, he/she will contribute significantly to the overall s ...

Contact Centre Officer

2 days ago

**Responsibilities**: · - Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests f ...

Contact Centre Executive

1 week ago

Handle web-chat queries and inbound calls. · - Update and record customer information in CRM. · - Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints. · - Communicate effectively with clients and intermediaries to ensure a sa ...

Customer Contact Centre Supervisor

3 days ago

**Responsibilities**: · - Ensuring the smooth execution of the plans identified by the Director, Customer Contact Centre for frontline customer contact and guiding Customer Contact Centre Advisors towards revenue and service performance targets. · - Support Director, Customer Con ...

Contact Centre Services Manager

1 week ago

**About us** · At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and ...

Contact Centre Services Manager

6 days ago

**About us**: · At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, an ...

Contact Centre Manager, Healthcare

1 day ago

**Responsibilities**: · **Project Lead to set up company Contact Centre services**: · - Conceptualize Contact Centre service models, ensuring that the functions of Contact Centre align with the company strategies and priorities. · - Appointed vendors to plan and operationalize Co ...

Sr Executive, Contact Centre

1 week ago

-Family Group: Administration · **Responsibilities**: · You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. · You will also revi ...

Assistant Director, Contact Centre

6 days ago

**Overview**: · Our healthcare client is looking for **Assistant Director, Contact Centre **to be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and p ...

Manager (Employee Contact Centre)

6 days ago

**What the role is** · - You are part a team to establish and oversee the Employee Contact Centre (ECC) that serves as a one-stop centre to resolve employee service-related issues and address feedback. · **What you will be working on** · **What we are looking for** · - You must h ...

Team Manager, Contact Centre

6 days ago

**Responsibilities**: · - Conduct monthly auditing on team's calls in accordance to guidelines and SLA · - Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries · - Escalate the issues, needs and insights to Management when necessary · - Ensure prompt ...