Access Management – IT Support Analyst - Singapore - UBS AG

UBS AG Singapore

6 days ago

Description

Roles & Responsibilities

Your role

Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting edge tooling platforms through machine learning? We're looking for someone like that to help us:
manage support and monitoring of the banks critical Access Management solutions, synchronization/provisioning workflows and infrastructure components through the complete IPM lifecycle
analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting edge RPA & AI tools
work collaboratively with internal/external teams, always focusing on the best approach for the bank
managing knowledge articles in the knowledge management repository
coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

Your team

You'll be working as part of the Security department within Technology Services. Within Security, you'll be part of a global Access Management team and responsible for all aspects of production support. The team provides 24x7 support with a follow the sun operating model. Some shift work is to be expected.

Your expertise

minimum of 5 years of experience in Access Management/ Security IT (eg, Sun/Oracle IDM, Sailpoint)
sound understanding of Unix, Windows & Database queries
knowledge of web and application servers (Apache/IIS/Tomcat/WebSphere)
ability to work under pressure and manage multiple, concurrent / conflicting priorities
automation/ application development experience, understanding of Agile or any other SDLC methodology would be advantageous
good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management
preferable tools knowledge: Putty, TOAD
preference would be given to candidate who has also worked on Sun/Oracle IDM, Sailpoint, Splunk, Omada, AppDynamics, IPSoft

Tell employers what skills you have

Process Automation
Microsoft Excel
Knowledge Management
Application Servers
Application Development
Unix
SDLC
Appdynamics
Problem Management
Application Support
Windows
Toad
ITIL
Incident Management

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