Desktop Support Engineer - Singapore - U3 INFOTECH PTE. LTD.

U3 INFOTECH PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

This role requires to work in rotational shift of 24*7
Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
Provide user data and application recovery
Providing Remotely support.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Responsible for tracking hardware and software inventory
Familiarize end users on basic software, hardware and peripheral device operation
Take ownership and responsibility of queries, issues and problems assigned to the DesktopSupport Engineers
Works with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Provide VIP support (When required)
Resolve and update incidents with in SLA and also update stakeholders for P1 cases

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Tell employers what skills you have

UAT
Microsoft Office
Windows 10
Hardware
Windows 81
Outsourcing
Laptops
Inventory
VIP
Windows 7
Computer Hardware
VDA
IT Operations
Tuning
Application Support
Windows

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