- Perform work in shifts to provide 24/7 on-site or on-call support.
- Incident and Problem management.
- Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Work with onsite and offshore teams across multiple technologies/applications
- Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
- Application Monitoring Tools
- Incident Management
- Problem Management
- Self-motivated with a strong sense of ownership and accountability
- A quick mind with a problem-solving aptitude, creative & pragmatic
- Good project management skills with attention to details, ability to multi-task and work within tight timelines
- Strong stakeholder management and interpersonal skills, with good oral and written communications skill
- Experience working with cross-cultural teams is a plus
- Good knowledge of financial institution products and digital platforms are added advantages
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Production Support
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TANGSPAC CONSULTING PTE LTD Singapore**Position: Production Support (Temenos TripleA and Odyssey suite of products)**: · - **Employment Type: 1-year Agency Contract (Highly Renewable)**: · - **Location: Alexandra · **Key Contacts** · Support Manager, Development and Project Manager, Infrastructure and IT Security te ...
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GE Gas Power Singapore**Job Description Summary**: The role supports day to day parts / materials flows / movement and storage location(s). In this role, you will be responsible for receiving / packaging for materials / parts as well as storage in designated location(s), including transportation of bu ...
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TTI Electronics Asia Pte Ltd Singapore**Responsibilities** · - Issue purchase orders to suppliers. · - Ensure right cost source is selected to issue purchase orders. · - Handle changes in suppliers delivery schedules. · - Generates and/or approves purchase order while maintaining inventory within company goals. · - H ...
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GE Gas Power Singapore**Job Description Summary**: This role Production Supports is part of the GRSS Support COE, responsible for plant wide administration, range from jobs order creations, shipping arrangement through final billing & invoicing · Key responsibilities include (but are not limited to): ...
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AURUS CONSULTING PTE. LTD. SingaporeKey Responsibilities · - Deliver a 1st class Production Support service to client Channel's stakeholders · - Response and resolve incidents, problem and user queries through proper analysis · - Manage communication for Incidents (SLA breaches, Application Major Incidents, Logisti ...
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TECHCOM SOLUTIONS (SINGAPORE) PTE. LTD. Singapore6+ years of experience **production support & developmen **t, and 8+ years of IT industry experience · - Hands-on working experience with **Core Java, Spring Boot **related server-side technologies ( **Micro service architetcure/Rest API)**: · - Liaise with infra & Vendor & e def ...
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NSEARCH GLOBAL PTE. LTD. SingaporeOur client, one of world's largest financial services institutions is looking for: · **Production Support** · **Responsibilities**: · - Perform post-resolution follow-ups to ensure problems have been adequately resolved. · - Incident and Problem management · - Continuous improvem ...
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Gas Power Global Supply Chain Singapore**Job Description Summary**: The role supports day to day parts / materials flows / movement and storage location(s). In this role, you will be responsible for receiving / packaging for materials / parts as well as storage in designated location(s), including transportation of bu ...
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Shopee SingaporeDepartmentProduct Management- LevelEntry Level- LocationSingaporeThe Regional Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to ...
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1 week ago
ELLIOTT MOSS CONSULTING PTE. LTD. SingaporeDefining a consistent taxonomy for Business Services, associated functions and Engineering Services · - Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities · - Creating a scenario catalogue with im ...
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1 week ago
TEKISHUB CONSULTING SERVICES PTE. LTD. Singapore1-3yrs exp and Exp on Unix/sql and monitoring toolsMorning (7.30am-4.30pm) and afternoon (2-11pm) shifts night shift time · - 10pm · - 7.30am · - Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning. Proactive management of production serv ...
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Production Support
6 days ago
ARISTON SERVICES PTE. LTD. SingaporeRoles and Responsibilities: · Business skills: · - Min 5+ years of experience with Unix/SQL and Informatica experience with an Investment Bank or financial institution working for a Level 2 support team. · - Solid understanding of KYC, Post Trade Securities settlement flows, life ...
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Production Support
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LYNEER CORP (SINGAPORE) PTE. LTD. SingaporeAbility to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team. · - Knowledge of basic Java/Object oriented programming/Microservices/SQL/OpenShift/CI/CD tools (Git hub/Jenkins)/Shell scripting/AWS services ...
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MEDIAONLINE INTERNATIONAL PTE. LTD. SingaporeMeet service level expectations by responding promptly to clients' incident tickets and liaising with internal team to close the tickets; · - Install and configure hardware and software; · - Troubleshoot hardware and software problems, including network and security issues; · - C ...
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VOLVO CONSTRUCTION EQUIPMENT SINGAPORE (PTE.) LTD. Singapore**Job Summary**: · - Handle product quality challenges in assigned products to ensure machine reliability and uptime. · - Analyse data from different sources to identify product quality improvement areas and be a champion for quicker problem resolution. · - Responsible for provid ...
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L2 Production Support
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D L RESOURCES PTE LTD SingaporeBelow are the must have requirement · Familiar with Open systems such as UNIX or LINUX · Have good banking domain knowledge · Posted good communication skills · Responsibility · Provide 24x7 production support onsite offsite · Investigate production issues, determine production d ...
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Production Support Engineer
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Bonhill Partners SingaporeBonhill Partners are excited to be assisting a market leading hedge fund in their search for a Production Support Engineer within their Data Engineering team in Singapore. · **Requirements**: · - 5+ years in a production support engineer role or similar · - Strong experience with ...
Advanced Production Support - Singapore - TECHNOPALS PTE. LTD.
Description
Roles & ResponsibilitiesMandatory Skills
Responsibilities
Requirements:
· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
· Experience in application implementation projects in financial institutions would be advantageous.
· Strong analytical and problem-solving skills.
· Ability to perform impact analysis in a structured manner.
· Good verbal & written communication skills.
· Proactive and able to work independently and under pressure.
· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
Mandatory Must-have Tech Skills / Framework:
Core technical competency must require:
• Basic knowledge on end-to-end web based application infrastructure
Good to have experiences:
Shift Timing (12-hour shift)
0800hr – 2000hr
2000hr – 0800hr
Tell employers what skills you haveAbility to Multitask
Management Skills
Management Development
Interpersonal Skills
Application Monitoring
Root Cause Analysis
Throughput
Written Communications
Problem Management
Application Support
Pressure
Accountability
Performance Tuning
Incident Management