- Defining yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development
- Align Regional Training Strategy with Global Training Strategy
- Be a strong business partner & key contributor on regional projects, including local retail initiatives
- Propose and select external consultants / internal subject matter experts to conduct specific trainings when necessary
- Serve as a strong and resourceful leader, able to craft creative solutions with changing business needs
- Promote regional learning and drive best practices sharing
- Localize, roll out and facilitate global training modules directly and indirectly to target audiences, consistent with Maison's DNA and values
- Drive in-class & in-store field training sessions & individual coaching to enhance skills, performance & motivation, regarding: Brand knowledge & luxury culture Clienteling / selling soft skills (emotional intelligence and managing client expectations) Key profiles empowerment / retail management upskilling
- Plan and execute a Maison onboarding program for new joiners, in line with Headquarters' guidelines
- Conduct sales coaching for Boutique Managers, Supervisors and Retail teams
- Engage with Boutique teams to create affinity and drive engagement with the Maison
- Strives for operational excellence within all boutiques proactively working with the Boutique Managements to improve their professionalism and guarantee efficient implementation and use of all policies / procedures in all boutiques
- Review boutique operations KPIs regularly with the Management for training / coaching needs: drive day to day business culture in the stores by leveraging retail excellence & performance tools; Mystery Shopping (MS), KPIS dashboard
- Identify & follow-up on training performance indicators (quantitative and qualitative, short term & long-term), with specific focus on service excellence across the markets
- Proactively adjust and enhance actions and programs as needed
- Establish a strong partnership with Retail Managers and Boutique Managers to ensure training impact on-going assessment
- Define & follow up on team training path: monitor achievements to individualize development action plans and maintain detailed reporting of all trainings
- Manage annual training budgets, with monthly follow-up
- Strong business acumen with field coaching experience in luxury retail industry
- Minimum 8 years of experience in learning & development program delivery
- Proven retail sales experience is an advantage
- Strong delivery skills for sales, product, people management programs
- Knowledge of and ease with digital learning (platforms usage fluency, engagement expertise)
- Fluent in English and proficiency in Mandarin will be advantageous due to several training resource suited for Chinese clients
- Well versed in MS Office / Presentation Tools and Skills
- Ideally watch and/or jewelry background
- Passion for people development
- Strong team player
- Proactive, Persuasive, and solution-oriented mindset
- Excellent communication and presentation skills
- Good planning & organization skills
- Effective time management
- Willing to travel (minimum 50% of time)
- Geographical area under responsibility: South East Asia & Oceania
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Regional Training Manager SEAO - Singapur, Singapore - Piaget
6 days ago
Description
KEY RESPONSIBILITIESDESIGN REGIONAL TRAINING ROADMAP
IMPLEMENT TRAINING & AND FIELD COACHING SESSIONS
LEAD RETAIL OPERATIONS EXCELLENCE
MEASURE TRAININGS / COACHINGS IMPACT, FOLLOW-UP AND TRACK PROGRESS
REQUIREMENTS
PROFILE & COMPETENCIES
DIMENSION:
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