customer service officer - Singapore - NEW PORT DUTY FREE PTE. LTD.

NEW PORT DUTY FREE PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Job Description:

Order processing duties including but not limited to order entry, order amendments, order status notification, and order expediting.
Attend and respond to all enquiries and customers' feedback by telephone, fax and emails on timely manner.
Provide professional service and advice to customers pertaining to products.
Preparation of quotation and send to customers by telephone, fax or email.
Follow-up on outstanding order and perform call-backs to customers if necessary.
Perform close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery.
To liaise at all times with all team members and work as a team to achieve the sales targets.
Prepare proforma invoice for the accuracy of the orders.
Maintain Picking Order (OE) filling system according to Order Number (NPO Number) every morning.
Maintain signed Delivery Order (DO) filling system according to Order Number (NPO Number) every morning.
Maintain daily Delivery Schedule Report filling system.
Any other ad-hoc tasks and duties as assigned.

Job Requirements:

Minimum "O" / Diploma levels.
1-2 years of experience in customer service-related roles.
Competence in PC skills (MC Microsoft Office)
Must be a team player, independent, positive working attitude and able to work in a fast paced environment.
Good communication skills and able to take up pressure.

Tell employers what skills you have

Microsoft Excel
Customer Experience
Interpersonal Skills
Administration
Data Entry
MS Office
MS Word
Good Communication Skills
Pressure
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Customer Service Experience

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