Jobs

    Customer Experience Executive - Singapur, Singapore - NodeFlair

    NodeFlair
    NodeFlair Singapur, Singapore

    5 days ago

    Default job background
    Full time
    Description

    1. Responsibilities:
    Handle queries via live chat, email and hotline

    • Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships
    • On-boarding customers by processing their applications and performing KYC checks
    • Execution of backend related operations
    • Improve the Customer Experience framework such as internal processes, tech architecture, customer facing platforms etc
    • Champion the voice of customers and drive projects. Share knowledge, ideas and best practices with others
    • Any other ad hoc task assigned

    2. Requirements:

    • Have 1 - 2 years experience in Customer Experience or Customer Support, and telemarketing will be an advantage
    • Fluency in written and spoken English
    • Professional phone and email etiquette - ability to present the solution and handle questions, objections or other inquiries
    • Self-motivated, meticulous and able to work independently to achieve defined targets

    3. Benefits:

    • Time off - They offer flexible paid vacations as well as many other observed holidays by country. They also like to have their people take a day off for special days like birthdays and work anniversaries.
    • Flexible Working
    • Medical Benefits
    • Mental Health and Wellness
    • Learning & Development Tech Support


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