Service Manager - Singapore - MENU 2 PTE. LTD.

MENU 2 PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Responsible for the profitability and performance of a food service outlet. Duties include overseeing daily operations, customer service, staff work schedules, cashiering, food supplies, maintenance and administrative operations. The Manager is also expected to guide employees to find new ways to generate revenue and enhance the customer experience. Other responsibilities include recruiting, training and motivating staff, as well as maintaining high standards of quality, hygiene, health and safety in the dining area.

Job Responsibilities:

Administer purchasing and receiving procedures
Analyse service quality and customer satisfaction
Conduct staff performance assessment process
Contribute to innovation process within own scope of work in the business unit
Facilitate compliance with legislative and regulatory requirements
Foster service innovation
Implement loss/risk prevention
Lead team to implement change
Manage and implement business continuity plans
Manage compliance with food and beverage hygiene policies and procedures
Manage cost and quality controls
Manage crisis situations
Manage food and beverage operations
Manage guest service
Manage site/outlet and equipment maintenance
Manage the customer experience
Manage training
Monitor income and expenses
Optimise workforce for service excellence

Tell employers what skills you have

Microsoft Excel
Service Innovation
Customer Experience
Business Continuity
Service Management
Recruiting
Purchasing
Equipment Maintenance
Cashiering
Customer Satisfaction
Prevention
Regulatory Requirements
Customer Service
Service Excellence
Food Service
Service Delivery

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