IT Support Engineer - Singapore - MCLINK ASIA PTE. LTD.

MCLINK ASIA PTE. LTD. Singapore

9 hours ago

Description

Roles & Responsibilities

Job description

1) IT Support monitors and maintains the company computer systems, install and configure hardware and software, and solve technical problems.

2) Provide technical support to customers via email, phone and onsite.

Responsibilities

1) Serve as the first point of contact for customers seeking technical assistance over the phone and email.

2) Perform remote troubleshooting through diagnostic techniques and pertinent questions.

3) Perform regular system monitoring, backup status and OS updates.

4) Determine the best solution based on the issue and details provided by customers.

5) Direct unresolved issues to the next level of support personnel.

6) Record events and problems and their resolution in ticketing system.

7) Maintain up to date and accurate customer documentation.

8) Follow-up and update customer status and information.

9) Identify and suggest possible improvements on procedures.

Job Requirements

Candidate must possess at least Primary/Secondary School/"O" Level, Higher Secondary/"A" Level/Pre-U in any field.

At least 1 Year(s) of working experience in the related field is required for this position.

Proven experience as a help desk technician or other customer support role.

Tech savvy with working knowledge of Windows 10, Windows Server, DNS, router, NAS, email, printer.

Good understanding of computer systems, networking, ERP system.

Ability to diagnose and resolve basic technical issues

Proficiency in English.

Excellent communication skills.

Customer-oriented and cool-tempered.

Tell employers what skills you have

Excellent Communication Skills
Troubleshooting
Windows 10
Technical Assistance
Hardware
Ticketing
Customer Support
ERP
Information Technology
Windows Server
SQL
Networking
Windows
DNS
Linux
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