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    Servicenow Consultant - Singapore - HELIUS TECHNOLOGIES PTE. LTD.

    HELIUS TECHNOLOGIES PTE. LTD.
    HELIUS TECHNOLOGIES PTE. LTD. Singapore

    1 week ago

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    Description
    Roles & Responsibilities
    • Brief Profile
    • We are looking for a ServiceNow lead, who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for clients.
    • The ServiceNow lead focuses on short-term operational and/ or tactical responsibilities by providing management to a group of professionals.
    • This person oversees the strategy implementation and operations for design, development, testing, debugging, and implementing of ServiceNow modules in support of end users' needs on platforms.
    • This person mentors, coaches, coordinates as well as provides technical leadership to the junior staff also focuses on policy and strategy implementation and control.
    • The lead applies critical and analytical thinking toward developing optimal application solutions. The ideal candidate will possess a strong background in ServiceNow or related Service Management experience, architectural design and a deep understanding of modern technologies.

    Job Description

    • Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
    • Manage and oversee ServiceNow platform configuration, customization, and integration with other systems.
    • Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
    • Provide technical leadership and mentorship to the ServiceNow development team.
    • Ensure the stability, performance, and security of the ServiceNow platform.
    • Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
    • Develop and maintain technical documentation, including system architecture, design, and procedures.

    Job Requirements

    • Must be a Singaporean citizen due to G50 security clearance requirements by the client.
    • Degree in Computer Science, Computer Engineering, Software Engineering, or related discipline.
    • At least 2 to 4 years of hands-on experience with ServiceNow platform implementation and administration.
    • Strong programming skills, particularly in Java, JavaScript, or similar languages.
    • Good knowledge of ITIL, Risk and Compliance, Project Management related processes.
    • Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM etc.
    • Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.
    • Good communication skills with strong people skills with the ability to interact effectively with stakeholders at all levels. Comfortable working with geographically dispersed offshore and cross-functional teams.
    • ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.
    • Demonstrated leadership and managerial experience in a supervisory capacity is a plus.
    Tell employers what skills you have

    Security Clearance
    IT Service Management
    Service Management
    SOAP
    JavaScript
    UI
    Administration
    Architectural Design
    Good Communication Skills
    Strategy Implementation
    ITIL
    ServiceNow
    System Architecture
    Business Requirements
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