- Demonstrate sales leadership for staff by playing an active role on the selling floor
- Managing of store's duty roster to ensure sufficient staffing during store's operating hours
- Plan and drive towards achieving weekly/monthly store's sales target and gross profit
- To breakdown sales and gross profit budgets by individual salesperson and monitor sales and gross profit achievement by individual sales staff/Promoters on a daily, weekly and monthly basis
- Motivate, coordinate the work and coach the staff on the floor to achieve sales goals
- Appraise top performers and coach poor performers
- Conduct short effective meeting before the start of store's operation and brief on the followings
- Monitor sales staff on the sales floor (especially during peak hours and weekends) to ensure the following:
- Ensuring the display of merchandise are in line with Company Standards
- Ensuring accuracy of price for display
- Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands
- Monitor inventory level and work with the PM to have sufficient stocking for fast-moving stocks and promotional items to avoid sales loss due to stock out situation
- Service items need to be put up for a return to the warehouse promptly.
- Escalate critical customer's issues to higher management when required
- Follow up closely on any AR issues and ensure payment are collected promptly before delivery
- Follow up on inventory discrepancy and carry out the investigation to resolve the variance
- Submit required paper works (e.g OT, commission, etc) in a timely manner
- Participate, prepare and carry out stock takes according to the company's procedures
- Any other ad hoc duties assigned from time to time
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