Manager, Consumer - Singapur, Singapore - NielsenIQ

NielsenIQ Singapur, Singapore

Found in: Talent SG C2 - 1 week ago

Full time

Description

Job Description

NIQ GFK CMI's Customer Success Team team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK's key department which is instrumental for the company's success.

Role purpose

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more.

You will be expected to understand our clients' needs and then create and present solutions that help achieve their strategic and tactical goals.

If telling stories through data excites you but you're uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.

You will be leading a team of research analysts and be responsible for their development and coaching.

In your role, you would:

Lead a team of analysts to deliver consistent and high-quality actionable insight
Build and maintain strong relationships with senior client stakeholders
Coach, develop, and inspire the team to develop careers and drive innovative approaches to client briefs
Manage internal stakeholders and projects to ensure the client's requirements are translated into delivering the very best NIQ-GFK CMI can offer.
Proactively share and exchange best practices and industry knowledge across NIQ-GFK internal teams
Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
Entrusted to deliver flawless research and analytics to our clients.
Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their businesses.

About you

You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships. Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.

Qualifications

We are looking for people with:

Graduate or Post Graduate with at least 5+ years of experience in data analytics and delivery
Ideally a first experience in a related industry but not essential
Customer Centric mindset
Awareness of the data analytics industry, business model, products, services, and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions, etc.
Awareness of market trends and its interdependencies impacting customers
Each market to expand and adapt according to the market, account, technical needs, language, knowledge of specific systems, etc.
Excellent time management and prioritization skills with a proven track record of delivering projects on time
Problem-solving and solutions-orientated
Engaging presenter
Good at building relationships, internally and with clients
Strong verbal and written communication skills
Experience working in an analytical environment
Coaching or managerial experience
A positive and creative approach to problem-solving
Excellent presentation skills
Capable of leveraging tools such as Microsoft Excel and PowerPoint

Additional Information

Hybrid-based role, the candidate must be physically located within Singapore and must also be a resident of the country/region.

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full ViewTM.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit

Want to keep up with our latest updates?

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

Consumer Branch Manager

Found in: Talent SG C2 - 11 hours ago

OCBC Bank Singapur, Singapore Full time

Consumer Branch Manager (Alor Setar N) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk manag ...
Consumer Branch Manager

Found in: Talent SG C2 - 11 hours ago

OCBC Bank Singapur, Singapore Full time

Consumer Branch Manager (Petaling Jaya F5) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk m ...
Consumer Branch Manager

Found in: Talent SG C2 - 11 hours ago

OCBC Bank Singapur, Singapore Full time

Consumer Branch Manager (Teluk Intan T) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk mana ...
Business Development Manager – Consumer

Found in: Talent SG 2A C2 - 5 days ago

ASPIRE GLOBAL NETWORK PTE. LTD. Singapore

Roles & Responsibilities · We are working with our client, a global data analytics and consulting company who is looking for an experienced Business Development Manager based here in Singapore to join their team. · If you are passionate about new business development, have a stro ...
Senior Design Manager, Consumer Experience

Found in: Talent SG 2A C2 - 1 day ago

GRABTAXI HOLDINGS PTE. LTD. Singapore

Roles & Responsibilities · About Grab and our workplace · Grab is Southeast Asia's leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise ser ...
Wealth Planning Manager, Consumer Banking Group

Found in: One Red Cent Asia eFC C2 - 6 days ago

DBS Bank Limited Singapore Full time

Who you are: · You have our customers' best interests at heart. It is you they look to for counsel when making decisions about their finances, big or small. Every decision of theirs matters to you, simply because it matters to them. · You see yourself as a companion on our clie ...
Wealth Planning Manager, Consumer Banking Group

Found in: Talent SG C2 - 6 days ago

DBS Bank Singapur, Singapore

Wealth Planning Manager, Consumer Banking Group F0) Who you are: · You have our customers' best interests at heart. It is you they look to for counsel when making decisions about their finances, big or small. Every decision of theirs matters to you, simply because it matters t ...
SVP, Regional Consumer Collection Strategy, Risk Management Group

Found in: One Red Cent Asia eFC C2 - 3 days ago

DBS Bank Limited Singapore Full time

Business Function · Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedgi ...
Assistant Product Manager, Home Financing Solutions, Consumer Banking Group

Found in: Talent SG 2A C2 - 4 days ago

PERSOLKELLY SINGAPORE PTE. LTD. Singapore

Roles & Responsibilities · Job Summary: · Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our team and shape the future of finance ...
Smart Working even without experience

Found in: Talent SG A C2 - 2 days ago

Clubshop Singapur, Singapore

Work from home part-time or full-time, via the internet, and/or offline with Clubshop. · Working via the internet and/or offline with ClubShop Rewards means working alongside a reliable, modern, and dynamic company, serving consumers and companies all over the world. ClubShop Rew ...
Head of Consumer Banking Operations

Found in: Talent SG 2A C2 - 2 days ago

BEATHCHAPMAN (PTE. LTD.) Singapore

Roles & ResponsibilitiesEstablished banking client · Opportunity for growth · Excellent exposure · Head of Consumer Banking Operations · An established bank is seeking a Head of Consumer Banking Operations to join the team. · The Head of Consumer Banking Operations will be respon ...
Senior Product Manager, Travel Retail

Found in: Talent SG 2A C2 - 5 days ago

L'OREAL SINGAPORE PTE. LTD. Singapore

Roles & Responsibilities · Orchestrate the launches and push growth of pillar products using their own product, market and consumer · expertise, to contribute to continued growth for the brand and the consumer relationship. · Collect and analyze consumer and market insights and c ...
Product Manager

Found in: Talent SG 2A C2 - 6 days ago

L'OREAL SINGAPORE PTE. LTD. Singapore

Roles & Responsibilities · Key Job Accountabilities: · Orchestrate the launches and push growth of pillar products, to contribute to continued growth for the brand and the consumer relationship. · Collect and analyse consumer and market insights and competition strategies to make ...
Facilities Engineer

Found in: Talent SG 2A C2 - 3 days ago

ADVANCED MICRO FOUNDRY PTE. LTD. Singapore

Roles & ResponsibilitiesOperate, maintain, and manage the daily operations of Wafer Fabrication plant Facilities · Establish and implement operation and maintenance procedures of Facilities MEP (Mechanical, Electrical and Process) systems and ensure compliance with authorities & ...
Brand Manager

Found in: Talent SG 2A C2 - 6 days ago

UNILEVER ASIA PRIVATE LIMITED Singapore

Roles & Responsibilities · JOB TITLE: Brand Manager - Ice Cream · JOB LOCATION: SINGAPORE · ABOUT ICE CREAM · Ice Cream houses have some of the most iconic brands in the world – Magnum, Wall's, and Ben & Jerry's. As the largest ice cream company in the world, we have over 100 yea ...
CRM Executive

Found in: Talent SG 2A C2 - 4 days ago

SHISEIDO ASIA PACIFIC PTE. LTD. Singapore

Roles & Responsibilities · MAIN PURPOSE · The CRM executive will work with Shiseido Singapore prestige brand manager and regional team to consolidate and sharpen brand CRM strategy, to dig out business chance through data insight, and to create business value by leveraging LMS sy ...
Warehouse Admin

Found in: Talent SG 2A C2 - 5 days ago

CONCORD CORPORATION PTE. LTD. Singapore

Roles & Responsibilities · *** Working Location: Tuas Area · Responsibilities · Keep track of Purchase Order and liaise with suppliers for delivery arrangement, including necessary coordination for required cargo offloading at site office. · Records and keep track of delivered an ...
Administrative Assistants/ Executive

Found in: Talent SG 2A C2 - 11 hours ago

LEGEND GLOBAL LOGISTICS PTE. LTD. Singapore

Roles & ResponsibilitiesProvide administrative and project management support which will include the smooth running of the day-to-day operations for the office, facilities management, equipment, assets and meeting rooms management · Keep record of office sundries and expenses in ...
Senior Executive Assistant #HGAT

Found in: Talent SG 2A C2 - 1 day ago

RECRUIT EXPRESS PTE LTD Singapore

Roles & Responsibilities · Job Description · Data entry, scheduling appointments and billing of services · Staff on-boarding / off-boarding · Receive and respond to all enquiries · Inventory management of consumables and equipment · Ensure data entry and billing activities are ...
Senior Healthcare Admin Coordinator Associate #HYS

Found in: Talent SG 2A C2 - 4 days ago

RECRUIT EXPRESS PTE LTD Singapore

Roles & Responsibilities · Job Responsibilities · Data entry, scheduling appointments and billing of services · Staff on-boarding / off-boarding · Receive and respond to all enquiries · Inventory management of consumables and equipment · Ensure data entry and billing activities a ...