Software Support Analyst - Singapur, Singapore - Royal Ocean Marine

Royal Ocean Marine Singapur, Singapore

1 week ago

Full time

Description

A deep understanding of our customer's workflow and processes, working independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions
Assisting clients via phone, email, web sessions, and in person.
Managing and documenting daily reported issues in our bug tracking system
Collaborating with consulting and project management resources to execute client engagements
Identifying and driving business development opportunities for existing customers
Driving internal & external communication and information sharing and through excellent writing skills, document client profiles and knowledge base content

Requirements

1 year + of in-house superuser or L1 & L2 enterprise software applications support/helpdesk experience: ideally ERP, accounting, operations or finance related
BSc/MSc level Maritime industry related studies
Maritime operations related experience
BSc Degree level or above in Finance, IT, Maritime, Business or Engineering related subject
Proven ability to proactively address customer concerns and exceed expectations
Enjoys working with software and computers and ideally a working knowledge of Windows Server and Microsoft SQL Server
Strong written and oral communication skills
Demonstrated planning and organisational skills
Analytical thinking and attention to detail
Passion for real-time problem solving and troubleshooting complex problems
Willingness to conduct ad-hoc or exploratory testing
Desire to work in fast-paced, entrepreneurial setting
Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work
ETRM, CTRM or other trading and financial services related user experience
Computer skills and understanding of network and software technology such as SQL, Shell Scripting, Power BI or Tableau
Familiarity with helpdesk and defect tracking tools such as Jira, Confluence a plus

Benefits

Chan Chee Meng

EA 07C3069

R1110620

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