- Provide support for learners and companies through telephone, emails and walk-ins
- Ensure learners' satisfaction by providing quality customer service experience
- Manage and resolve learners' complaints and feedback on their service and training experience
- Analyse learners' data to develop insights and identify new improvement initiatives
- Assist in daily operational tasks or any other tasks that may be assigned by the management
- Able to commit on weekend classes (5 days work week)
- Candidate must possess at least "O" Level or equivalent.
- Minimum 1 year of relevant experience in an Administrative or Customer Service role
- Good follow up and coordination skills
- Proficient with Microsoft Office
- Weekday class
- Mondays to Fridays - 8:30AM to 6PM
- If taking over weekend classes, Friday - 1PM to 10PM
- Weekend class
- Saturday - 8:30AM to 7PM
- Sunday - 8:30AM to 5PM
-
Patient Experience Associate
1 week ago
TUCKER MEDICAL PTE. LTD. Singapore**Objective / Purpose of the Job** · Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, ...
-
Guest Experience Associate
1 week ago
HMLET CENTRAL PTE. LTD. Singapore**About the job** · Hmlet is the leading flexible living brand in Asia, disrupting the home rental market by offering urbanities a curated, cost effective and hassle-free accommodation solution. Backed up by Sequoia Capital and Burda Principal Investments, and as part of the Haby ...
-
Customer Experience Associate
5 days ago
BOUTIQUE EDUCATION PTE. LTD. SingaporeThe Boutique Group of Companies comprises of four companies established in Singapore: · **Responsibilities** · Boutique Education · - Using in-house system to schedule classes, change appointments · - Schedule Assessments for potential students · - Maximise the tutors' schedules ...
-
Patient Experience Associate
1 week ago
SingHealth Group SingaporeSingHealth Community Hospitals**Patient Experience Associate**: · - Job Category: Ancillary- Posting Date: 7 May 2024You will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision ...
-
Guest Experience Associate
1 week ago
HABYT CENTRAL PTE. LTD. Singapore**About the job** · Habyt is the largest flexible housing company globally, with a mission to provide access to housing anywhere, for everyone. We develop and manage beautifully designed, community-driven and technologically empowered living spaces to create a modern living conce ...
-
Guest Experience Associate
1 day ago
HABYT CENTRAL PTE. LTD. Singapore**About the job** · Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, m ...
-
Workplace Experience Associate
1 week ago
SCHONFELD STRATEGIC ADVISORS (SINGAPORE) PTE. LTD. Singapore**The Role** · **What you'll bring** · What you do: · - Greet visitors · - Maintain security by following procedures (including Health and Safety), monitor logs and issuing visitor badges · - Stock kitchen and procure office supplies · - Handle multiple phone lines and forward ca ...
-
Customer Experience Associate
6 days ago
Reeracoen Singapore Pte Ltd SingaporeOur Client is a well-known Korean company, operating duty-free shops overseas, including in Singapore. The Business Planning Manager will perform research on potential threats and opportunities and prepare business plans, reports, forecasts, and analytical models. · 【 What you wi ...
-
Customer Experience Associate
1 week ago
MS EDUCATION @ GREENWICH V PTE. LTD. Singapore**Responsibilities**: · - Providing quality customer service; greeting and assisting parents in an informative and helpful way on enquiries. · - Learn and gain understanding of our student care and enrichment programmes. · - Touch point for parents' enquiries (be it in person, on ...
-
Singapore Airlines Singapore**Key Responsibilities**: · - Support Product Owner (PO) in all Airport Self-Service product(s) testing, business rules setup and troubleshooting/investigations. · - Ensure digital outcome metrics for all Airport Self-Service product(s) are met through continuous process and syst ...
-
Associate/senior Associate Ground Experience
1 week ago
Singapore Airlines SingaporeIf you love technology and want to be part of the team exploring innovations that will enable SIA to deliver industry-leading customer services and operations on the ground, Ground Experience Development (GED) is the place for you. Customer Contact Experience (CCE) is a section i ...
-
Senior Client Experience Associate
5 days ago
OANDA Singapore**About the role** · If you like working with people on a daily basis and you want to speed up your career in FinTech, you should join our global Client Experience Team It is a great opportunity to broaden knowledge of Forex area and cooperate with other departments in the compan ...
-
Associate Director, Customer Experience
1 week ago
Teads Singapore**Who we are** · - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities · - Competing against the biggest tech companies · - Inventor of the InRead Video · - Partner with the biggest media agencies and brands · - Global ...
-
Associate Executive, Patient Experience
23 hours ago
Sengkang General Hospital SingaporeYou will provide administrative support to the department. This includes managing front office, collating feedback and survey results, assisting in handling feedback and phone enquiries, and tracking budgets. In addition, you will maintain proper record and storage of departmenta ...
-
Employee Experience, Associate Director
5 days ago
Edelman SingaporeEdelman is a leading global integrated communications firm with over 70 years' experience in helping business and organizations evolve, promote and protect their brands and reputations and build trusted relationships with their stakeholders. Currently, the employee has more mater ...
-
Associate HR Specialist, People Experience
1 week ago
Razer USA Ltd. SingaporeGetting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great plac ...
-
Customer Experience Associate, Regional Spx
5 days ago
Shopee SingaporeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The ...
-
Kennedys Law Singapore**Job Title: Senior Associate, 4+ years experience** · **Team: Property, Energy and Construction** · **Location: Singapore** · **Role**: · Kennedys Legal Solutions is looking for a Senior Associate with 4+ years' experience in international dispute resolution, including arbitrati ...
-
Customer Experience Associate
6 days ago
SUNDAY STAPLES PTE. LTD. SingaporeRoles & Responsibilities · Be the face of Sunday Staples · Sunday Staples is a handbag and footwear brand that is quickly becoming a favourite among fashion-forward women in Singapore. With a loyal following of customers who love the brand's stylish and comfortable footwear desig ...
-
Customer Experience Associate
2 days ago
Sunday Staples Pte. Ltd. Singapore Full timeBe the face of Sunday Staples · Sunday Staples is a handbag and footwear brand that is quickly becoming a favourite among fashion-forward women in Singapore. With a loyal following of customers who love the brand's stylish and comfortable footwear designs, the brand is also expan ...
Client Experience Associates - Singapore - FIRSTCOM ACADEMY PTE. LTD.
Description
Roles & ResponsibilitiesAs a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.
At FirstCom Academy, we're helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.
As we're in the midst of expansion, we are on the lookout for 5 Client Experience Associates to assist in our new classes (both Kallang & Woodlands campus)
[Responsibilities]
[Requirements]
[Working Shifts/ Hours]
Troubleshooting
Microsoft Office
Microsoft Excel
Administrative Work
Classroom Management
Interpersonal Skills
Administration
Good Communication Skills
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Service Excellence
Facilitation