Operations Executive - Singapore - RECRUIT EXPRESS PTE LTD

RECRUIT EXPRESS PTE LTD Singapore

1 week ago

Description

Roles & Responsibilities

To provide ground leadership to the assigned unit in Financial Counselling (FC) Department - Admission Office, Inflight FC or Emergency Department FC
To review and oversee FC processes as well as training relevant to the assigned unit
To engage (Assistant) Supervisors and Patient Service Associates minimally within the assigned unit, so as to align job meaning and inspire peak performance
To support the (Assistant) Manager in planning, implementing and sustaining department-level processes and initiatives, in support of policies and priorities

Main Duties & Responsibilities:

Lead a team of PSA Supervisors / Assistant Supervisors and Senior / Patient Service Associates from your assigned uint (Admission Office, Inflight FC or Emergency Department FC) in conducting financial counselling (involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection) to the patients/next-of-kin
Ensure efficient operations of the assigned unit. This includes:
Plan and coordinate resources required for your team's operations as well as any expansion of the hospital's services in the future
Ensure consistent and universal financial experience for the patients throughout the hospital
Review existing processes and workflows to ensure relevance to the hospital's needs
Implement new workflows or processes to optimize resources and improve efficiency
Provide timely reports on the assigned team's performance so as to enable timely management decision support

General:

Assist and support the Manager / Assistant Manager in planning, implementing and sustaining department-level processes and initiatives, in support of healthcare financing policies and the hospital's priorities
Partner internal and external stakeholders to implement improvement initiatives to advance the following objectives:
Effect and ensure appropriate corporate governance
Improve work processes
Be a change agent and inculcate mindset change for hospital-wide / department level initiatives and establish a working environment of collegiality and effective teamwork
Represent the department and hospital's interests in various inter-hospital and intra-hospitals committees
Any other duties as assigned by Head of Department/Hospital's Senior Management
Implement new workflows or processes to optimize resources and improve efficiency
Provide timely reports on the assigned team's performance so as to enable timely management decision support

Job Requirements:

Bachelor's Degree in Operations/Service Management or related discipline
Minimum 2-3 years work experience either in service or operations-related industries
Working experience in healthcare services or IT project implementation will be an added advantage
Experience in leading a team with good leadership and management skills
Track record in change management
Strong analytical and writing skills
Able to think strategically and multi-task
Excellent interpersonal and communication skills

For interested candidates, please send your most recent and updated resume to

Subject heading: Financial Counselling Executive

Andrea Eunice Tan Min Er

Recruit Express Pte Ltd

EA License No. 99C4599

Tell employers what skills you have

Negotiation
Coaching
Management Skills
Leadership
Microsoft Office
Corporate Governance
Quality Control
Change Management
Housekeeping
Inventory
Healthcare
Compliance
Authorization
Communication Skills
Customer Satisfaction
Customer Service
Scheduling
Writing Skills
Ability To Learn
Customer Service Experience

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