Jobs

    Production Support Analyst - Singapore - D L RESOURCES PTE LTD

    D L RESOURCES PTE LTD
    D L RESOURCES PTE LTD Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities
    • Provide 24x7 production support onsite / offsite
    • Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
    • Manage and respond to users on timely manner.
    • Log incident ticket for production issues and user queries
    • Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
    • Prioritize defects and plan for production release based on defect criticality or align with quarterly release
    • Follow up on defect and incident closure and meet incident closure KPI
    • Share production defect support learning with QA team and development team to improve application quality and minimize future defects
    • Make sure system availability as per respective agreed SLA
    • Support End of Day batch run
    • Perform annual Disaster Recovery (DR) exercise for supported applications
    • Provide support to System Engineers on server level patches / upgrade as and when applicable
    • Ensure proper knowledge transfer (KT) from project / development team before enhancement release
    • Ensure application documentation is properly updated for each production release

    Job Requirements:

    • Degree or Diploma
    • Minimum 5 years working experience would be preferred
    • Strong technical skills in Open systems such as UNIX or LINUX
    • Candidates with good banking domain knowledge would be advantageous
    • Good communication skills
    Tell employers what skills you have

    Algorithmic Trading
    Physics
    Investigation
    Investment Banking
    Scripting
    Unix
    Economics
    SQL
    Good Communication Skills
    Application Support
    SaaS
    Banking
    Disaster Recovery
    Linux

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