IT Service Manager - Singapur, Singapore - Munich Re

Munich Re Singapur, Singapore

1 week ago

Description

As the IT Service Manager for IT Configuration Management Database (CMDB), you will be the acting Analyst responsible for ensuring compliance to the regulatory and operational configuration management process controls on a global basis. You will be responsible for adhering to the process controls and ensuring that Application and Infrastructure owners comply with process and data standards.

Your Role:

ITIL Asset and Configuration Analyst: Analyst has the ability and authority to ensure daily end-to-end compliance of Configuration Management services in accordance with this Configuration Management Plan. Specific responsibilities include:

Will be working in ServiceNow Asset and Configuration management database (CMDB) and other integrated tools to ensure compliance to data quality and regulatory control criteria.

Perform data analysis identifying root cause of any data quality issues and responsible for remediation.

Implement the daily activities of asset and configuration updates

Perform information asset assessments on Business Applications

Perform yearly information domain certifications on all Business Applications validating compliance to all asset and configuration management regulatory controls.

Track compliance to policies and procedures and resolving / escalating any compliance issues

Provide data artefacts and participate in Asset and Configuration Management audits

Ensure regular housekeeping of the Configuration Management System data

Identify opportunities and submit proposals for improvement concerning tools, staff, training, procedures and work instructions

Your profile:

University degree in IT or business information management or equivalent qualification

ITIL Foundation preferred

3 years' experience in Configuration Management

Experience in working with ServiceNow preferred

Our Benefits:

Flexible and hybrid working

Competitive dental, life and health insurance coverage

#LI-Hybrid

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