- Assist in producing, implementing, and monitoring action plans to ensure sales targets and revenue objective are achieved for own assigned portfolio.
- Analyze current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase rate.
- Procure new and repeat business for the hotel by monitoring contact with corporate, governments / embassies and professional associations with local, domestic, and international markets.
- Maintain contact with planners, corporate procurements, incentive buyers, airlines, tour operators and wholesalers, through personal sales calls, telephone contacts and written communications.
- Implement special programs to achieve greater productivity through:
- Increasing average rate
- Increasing occupancy
- Increasing business volume during difficult periods
- Increasing and maximizing food and beverage banqueting sales, spa, and transportation revenue.
- Monitor key accounts and bookers/customers.
- Co-ordinate the development of all promotional material
- Monitor competitor activities and conduct market research.
- Attend majors related functions to promote sales for the hotel.
- Promotes the hotel as often as possible through entertaining, conducting site inspections, presentations, etc. of the hotel.
- Meet with guests from major producers / organizers of big events staying in the hotel to ensure customer satisfaction.
- Establish and continuously updates mailing lists/database.
- Organize and attends major sales/ PR related functions within the hotel.
- Provide after-sales service and to ensure all guests complaints brought to management's attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated.
- Entertain clients with the object of securing business or strengthen ties when required.
- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
- Actively participate in wider hotel meetings
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
- Ensure all incoming correspondence and telephone enquiries are handled with efficiency and in a timely manner.
- Build consensus for action and negotiate mutually beneficial solutions to problems.
- Any other adhoc duties as and when assigned by the Management.
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Description
Roles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following:
Negotiation
Market Research
Sales
Producing
Aftersales
Team Spirit
Spa
Channel
Selling
Marketing
Sales Process
Tour Operators
Written Communications
Transportation
Customer Satisfaction
Business Development
