Jobs

    Application Production Support, eBanking - Singapore - ANTAES ASIA PTE. LTD.

    ANTAES ASIA PTE. LTD.
    ANTAES ASIA PTE. LTD. Singapore

    5 days ago

    Default job background
    Description
    Roles & Responsibilities

    Job Description:

    Contribute to IT initiatives for Antaes Asia clients

    Provide L1/L2 Application support to Front Office users

    Adhere to Service Level objective target

    Ensure adherence to Application Production Support (APS) roster in terms of mailbox, webportal and hotline

    Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)

    Escalate timely to Head of APS on possible risks, escalation matters and management issues.

    Review and create application Support knowledge articles

    Contribute to the continuous improvement plan

    Contribute to the promotion of Antaes services on top of assistance provided to clients

    Job Requirements:

    At least Bachelor's Degree in Computer Science, Engineering or related fields

    Total 5+ years of overall IT experience with 1+ year experience as L2 support

    Analytical and Problem-solving skills

    Excellent communication skills along with a customer/user-centric mindset

    Willingness to continually update and enhance skills in systems and processes through own efforts and trainings

    High level of persistence, can-do attitude & pro-activeness

    Good command of ITIL practices, Unix OS, SQL, Middleware (Tomcat, MQ), Software architecture

    At least basic command of Kubernetes, Autosys or Any scheduling system, Shell or Python, Jira and Service Now

    Tell employers what skills you have

    Front Office
    Excellent Communication Skills
    Troubleshooting
    Kubernetes
    Scripting
    Unix
    Service Level
    Tomcat
    SQL
    JIRA
    Application Support
    Python
    ITIL
    Java
    Autosys
    Scheduling

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