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Application Production Support, eBanking - Singapore - ANTAES ASIA PTE. LTD.
Description
Roles & ResponsibilitiesJob Description:
Contribute to IT initiatives for Antaes Asia clients
Provide L1/L2 Application support to Front Office users
Adhere to Service Level objective target
Ensure adherence to Application Production Support (APS) roster in terms of mailbox, webportal and hotline
Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)
Escalate timely to Head of APS on possible risks, escalation matters and management issues.
Review and create application Support knowledge articles
Contribute to the continuous improvement plan
Contribute to the promotion of Antaes services on top of assistance provided to clients
Job Requirements:
At least Bachelor's Degree in Computer Science, Engineering or related fields
Total 5+ years of overall IT experience with 1+ year experience as L2 support
Analytical and Problem-solving skills
Excellent communication skills along with a customer/user-centric mindset
Willingness to continually update and enhance skills in systems and processes through own efforts and trainings
High level of persistence, can-do attitude & pro-activeness
Good command of ITIL practices, Unix OS, SQL, Middleware (Tomcat, MQ), Software architecture
At least basic command of Kubernetes, Autosys or Any scheduling system, Shell or Python, Jira and Service Now
Tell employers what skills you haveFront Office
Excellent Communication Skills
Troubleshooting
Kubernetes
Scripting
Unix
Service Level
Tomcat
SQL
JIRA
Application Support
Python
ITIL
Java
Autosys
Scheduling