Jobs

    Agent - Ocean Export - Singapur, Singapore - Expeditors

    Expeditors
    Expeditors Singapur, Singapore

    Found in: Talent SG C2 - 5 days ago

    Default job background
    Full time
    Description

    Job Description

    Scope of Position:

    To provide exceptional customer service to both internal & external customers and to achieve department's objectives for timely freight processing, and associated admin tasks within the set KPI.

    Major Duties and Responsibilities:

  • Communicate with our customers in executing export bookings.
  • Prepare various export documentation.
  • Command in internal export management systems.
  • Understand and follow internal standards and process to execute bookings.
  • Prepare and document customer's requirements in SOP database.
  • Screening of customer's creditability before shipment.
  • Screening of denied parties before shipment.
  • Comprehend internal quality standards and compliance policies. Apply in day-to-day execution of bookings.
  • Handle billings to clients accurately and timely.
  • Maintain good relationships with service providers (Shipping lines, trucking companies and CFS Provider and others involved).
  • Declare permits if require after passing Customs Competency test.
  • Timely responses to emails within 24 hours and phone communication within the same day.
  • Escalation of problems to Management when necessary
  • Take up additional tasks as required to meet the Department's needs and goals.
  • Meeting 52 hours Training hours per year.
  • Expectations:

  • Provide excellent customer services to both internal and external customers.
  • Think positively with "CAN DO" and responsible attitude, while considering capacity and timeframe to complete assigned tasks.
  • Perform assigned tasks with great accuracy and in a timely manner
  • Good organization skills of priorities and tasks
  • Be a good team player with teamwork spirit.
  • Demonstrate initiatives in all co-ordination work.
  • Qualifications

  • Minimum tertiary educational level
  • 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
  • Understanding of ocean documentation process or experiences in the industry is preferred but not mandatory.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word) and problem-solving skills.
  • Fluent in English.
  • Culture:

  • Advocate of company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Working Condition

  • No more than normal physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
  • Good working environment, almost complete absence of disagreeable elements. Minimum exposure to adverse or hazardous working conditions.

  • Expeditors

    Agent - Ocean Export

    Found in: Talent SG C2 - 1 hour ago


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    Job Description · Scope of Position: · To provide exceptional customer service to both internal & external customers and to achieve department's objectives for timely freight processing, and associated admin tasks within the set KPI. · Major Duties and Responsibilities: · Comm ...

  • Expeditors

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    Found in: Talent SG C2 - 3 days ago


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