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Assistant Manager

    Assistant Manager - Singapore - XIABUXIABU CATERING MANAGEMENT (SINGAPORE) PTE. LTD.

    XIABUXIABU CATERING MANAGEMENT (SINGAPORE) PTE. LTD.
    XIABUXIABU CATERING MANAGEMENT (SINGAPORE) PTE. LTD. Singapore

    6 days ago

    Default job background
    Description
    Roles & Responsibilities

    Job Scope

    • Support daily restaurant operations, including opening and closing procedures, reservation management, and guest relations.
    • Prepare staffing/sales reports.
    • Assess operations processes to improve profitability.
    • Set targets and Key Performance Indicators to improve work performance.
    • Handle customer inquiries, concerns, and complaints with professionalism and efficiency, striving to resolve issues to the customer's satisfaction.
    • Recording and reporting all food-related complaints to the Chef immediately.
    • Maintain the highest standard of cleanliness, maintenance of furnishings and equipment and the proper set up of in the restaurant and connected areas or pantries.
    • Assist in coordinating between the kitchen and front-of-house operations to ensure seamless service delivery.
    • Promote the restaurant by establishing/maintaining a loyal and regular customer base with personalized customer service.
    • Drive promotions and marketing initiatives.
    • Manage the beverage counter and maintain beverage quality.
    • Oversee stock levels & ordering supplies.
    • Troubleshoot POS system.
    • Responsible for scheduling staff rosters.
    • Ensure team briefings are carried out before each service period.
    • Assist in implementing and developing training programs.
    • Train and mentor staff in service techniques, product knowledge, and bar operations.
    • Collaborate with the management team to implement and uphold restaurant policies and procedures regarding health, safety, and sanitation standards.

    Job Requirements

    • Diploma in Food and Service Management or Business Management
    • 4 to 6 years of restaurant management work experiences
    • Extensive food and beverage (F&B) knowledge
    • Strong written and oral communications skills in Mandarin to liaise with business partners (vendors/suppliers) and colleagues from international teams of Mandarin-speaking background.
    • Comfortable to work with multicultural teams and groups locally and internationally.
    Tell employers what skills you have

    Product Knowledge
    Coach staff
    Stock Control
    POS
    Staff Training
    staff roster
    Service Management
    Housekeeping
    F&B Operations
    Food and Beverage Safety and Hygiene
    Information Technology
    Sanitation
    shifts schedules
    Marketing
    Restaurant Management
    Profitability
    sales data
    Cashiering
    Customer Service
    Scheduling
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