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Customer Service Officer

    Customer Service Officer - Singapore - CONVERGENT SYSTEMS (S) PRIVATE LIMITED

    CONVERGENT SYSTEMS (S) PRIVATE LIMITED
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    Description
    Roles & Responsibilities

    Responsibilities:

    • Engage with customers courteously at the front-line, providing assistance with any faulty products distributed by us.
    • Respond promptly to phone calls and emails regarding product inquiries/servicing.
    • Conduct thorough testing to confirm the serviceability of products and follow up with the most effective solution.
    • Accurately input customer and product details into our in-house customer service report system.
    • Handle the returns of faulty products from superstores/dealers.
    • Maintain meticulous follow-up on assigned responsibilities.

    Job Requirements:

    • No prior experience necessary; a willingness to learn is essential.
    • Possess strong problem-solving and decision-making skills.
    • Proficient in basic computer functions; Microsoft Office knowledge is a plus.
    • Competent in verbal and written communication skills.
    • Open to constructive criticism and providing valuable feedback/ideas for procedural improvements.
    • Interest in PC components, fitness & wellness lifestyle products.
    • Minimum of an "O" level cert.
    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Interpersonal Skills
    Administration
    Data Entry
    Good Communication Skills
    Freight
    Communication Skills
    Team Player
    Microsoft Word
    Customer Service
    Shipping
    Customer Service Experience

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