- Serve as the Company's main representative, maintaining professionalism and exhibiting a positive and empathetic attitude in all interactions.
- Address customer needs promptly and accurately by providing guidance and information.
- Responds to the customer complaints effectively by offering appropriate solutions and ensuring resolution within set timelines.
- Liaise with both internal and external stakeholders, including customers, contractors, and workshops.
- Responsible in preparing quotations, work orders, and manage job orders by issuing them to workshops and contractors.
- Collaborate with controllers and contractors to uphold service/repair quality and pricing standards.
- Monitor vehicle service/repair progress and communicate feedback to customers.
- Keep customers informed about service/repair schedules and vehicle collection arrangements.
- Conduct preliminary investigations into customer complaints and suggest solutions within established guidelines.
- Undertake additional duties as assigned.
- At least 1-3 years of experience in Administrative, Support, Customer Service.
- Proficient in MS Office Applications.
- Familiarity with CRM systems is a plus.
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PREMIER AUTOMOTIVE SERVICES PTE. LTD. Singapore**Job Description: · Service Advisor in automotive industry acts as a bridge between customer and service department. they assess, suggest, schedule, and ensure customer satisfaction. · **Core Responsibilities: · - Prepare accurate accident repair estimates and provide a necessar ...
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UD TRUCKS SINGAPORE (PTE.) LTD. Singapore**Service Advisor · **Job Overview** · UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. This position is responsible for handling all customers' requests - call-in, walk-in, breakdown recovery and enquiries to deliver prom ...
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ST Recruitment Centre SingaporeExperience · Minimum Nitec in Automotive Engineering or any technical Diploma. · Valid Class 3 or 3A driving license (preferably Class 3). · At least 3 years in automative experience or with experience in hospitality industry. · Duties · Report to Service Executive in AfterSales ...
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RECRUIT LYNC PTE. LTD. Singapore**Info can be share ATM: -** · - Basic $2000 - $2500 + AWS + (Laundry $30, handphone $70) · - UBI area · - 5.5 Days (Mon-Fri 8:30am to 5:30pm), (Saturday 8:30am to 12:30pm) · **Your Responsibilities: -** · - Effectively handle service administration to maintain high customer sati ...
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BCC AUTOMOTIVE PTE. LTD. SingaporeTake in customers' vehicles and note down service request required · - Placement of all protective sheets on customer's vehicles · - Liaisie with technicians on the job required · - Provide quotations to customers at the quickiest possible time · - Ensure all jobs requested are b ...
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YAMAZAKI MAZAK SINGAPORE PTE LTD Singapore**Roles & Responsibilities** · - To lead and guide Service engineers in service-related matters · - To provide training, technical support and advice to Service engineers · - To learn and transfer new technology knowledge and skills from Japan HQ to Service engineers in Singapore ...
Client Service Advisor - Singapore - RRECRUITER INT PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities:
Requirements:
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