System Support Engineer - Singapore - EAZY PTE. LTD.

EAZY PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

At eazy, our purpose is to love what we do, and constantly challenge the status quo. We strongly believe in a good company culture, having "happy" employees, who provide the best customer service.

Our journey began in 1975 helping friends with both their personal and business insurance needs, which we have recently been rebranded from g&m. Believing in transparency, we focused on creating an online platform for all consumers to be able to make their own well-informed choices for insurance and services. We hope that in the future, people will see eazy as "the" trustworthy platform for their insurance needs and beyond.

Reporting to the Head of Technology

A day in the life:

Perform new user setup and training.

Ensure security and data access limits are maintained and well-designed

Stay current with software releases, advise IT and business on identifying and leveraging applicable updates and feature enhancements.

Maintain user roles, security and profiles.

Create and maintain custom objects and fields, handle bulk data migration, maintain page layouts.

Liaise with Business Users and stakeholders for system based enhancements, integrations and operational support.

Declarative programming of workflows and custom objects

Write and update basic Salesforce Apex classes and triggers, Visualforce Pages, Components and Controller.

Use basic JavaScript and HTML coding

Maintain sandbox development environments.

Be familiar with Salesforce DataLoader and advanced Excel use for data manipulation

Train end users, prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base.

Design and maintain a variety of business reports and dashboards, both regular and ad-hoc

Support business needs in establishing and enhancing reporting and analysis capabilities

What you need:

Minimum 2 years exposure on systems support.

Ability to communicate precisely and effectively with collaborating teams and colleagues at all levels of the organization.

Organized, with the ability to manage multiple projects simultaneously and meet deadlines.

Salesforce Admin 201, Sales Cloud and/or Developer certification preferred.

Experience supporting both development and production environments.

Why eazy

We believe that happy employees are the most productive employees. And that has always been our motto for the office environment.

Tell employers what skills you have

Troubleshooting
Hardware
Customer Support
Salesforce
HTML
Advanced Excel
JavaScript
Functional Design
Transparency
Information Technology
SQL
Data Migration
Networking
Operating Systems
Windows
Customer Service
Salesforce Administrator
Visualforce
Linux
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