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    Software (Technical) Support Engineer (VSE) - Singapore - APPLIED MATERIALS SOUTH EAST ASIA PTE. LTD.

    APPLIED MATERIALS SOUTH EAST ASIA PTE. LTD.
    APPLIED MATERIALS SOUTH EAST ASIA PTE. LTD. Singapore

    Found in: Talent SG 2A C2 - 4 days ago

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    Description
    Roles & Responsibilities

    Job Description

    Key Responsibilities

    1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
    2. Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.
    3. Interfaces with external customers for requirements analysis and schedule.
    4. Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.
    5. Performs customer specific software testing and analysis on bugs and enhancements.
    6. Track software performance and quality at external customer sites.
    7. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.
    8. Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.

    Functional Knowledge

    • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

    Business Expertise

    • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

    Leadership

    • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

    Problem Solving

    • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

    Impact

    • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

    Interpersonal Skills

    • Explains difficult or sensitive information; works to build consensus
    Tell employers what skills you have

    Team Worker
    Leadership
    Troubleshooting
    Interpersonal Skills
    Software Engineering
    Problem Solving
    Requirements Analysis
    Software Testing
    Excellent Interpersonal Communication Skills
    Team Work
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