Jobs

    Service Coordinator - Singapore - ASTON AIR CONTROL PTE LTD

    ASTON AIR CONTROL PTE LTD
    ASTON AIR CONTROL PTE LTD Singapore

    3 days ago

    Default job background
    Description
    Roles & Responsibilities


    Primary Job Duties

    • Answering the enquiries/feedback of customers (service or product failure) via email or phone and refer to appropriate personnel for investigation.
    • Follow up the outstanding payment collection, if any.
    • Preparing repair, checking and installation quotation & air-con maintenance contracts to send customers daily.
    • Scheduling and follow up on job orders for delivery, installation and servicing.
    • Coordinate and liaise with customers, technicians and contractors on installation and service maintenance.
    • Resolves installation and service problems by clarifying the customer's issues and determining the cause of the problem to provide appropriate support.
    • Maintains good relationship with customers and technicians to keep customer base.
    • Ensure that all repair and servicing orders are entered into proper records, monitored and completed timely.
    • Additional duties added by management.
    Tell employers what skills you have

    Field Service
    Microsoft Office
    Microsoft Excel
    Interpersonal Skills

    ERP
    Investigation
    Invoicing
    Administration
    Good Communication Skills
    Team Player
    Microsoft Word
    Customer Service
    Scheduling
    Shipping
    Customer Service Experience

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