L2 Production Support - Singapore - D L RESOURCES PTE LTD

D L RESOURCES PTE LTD Singapore

1 week ago

Description

Roles & Responsibilities

Below are the must have requirement

Candidate with minimum 5 years working experience

Familiar with Open systems such as UNIX or LINUX

Have good banking domain knowledge

Posted good communication skills

Responsibility

Provide 24x7 production support onsite offsite Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

Prioritize defects and plan for production release based on defect criticality or align with quarterly release

Follow up on defect and incident closure and meet incident closure KPI

Share production defect support learning with QA team and development team to improve application quality and minimize future defects

Make sure system availability as per respective agreed SLA Support EOD batch run

Perform annual Disaster Recovery (DR) exercise for supported applications

Provide support to System Engineers on server level patches upgrade as and when applicable

Ensure proper knowledge transfer (KT) from project development team before enhancement release

Ensure application documentation is properly updated for each production release

Job Objectives

To be responsible handling day-to-day incident and problem management for Retail Banking & Cards especially on Unix applications like 3DS, EST, BLP, STA etc.
Capable of running small initiatives with peers and production managers
Demonstrated continuous Improvement achievements.
To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
Being a coordinator to different team including Problem Resolution and Incident Management.

Key Responsibilities

Responsible for day-to-day production incident support and inquiry from business users, operational users and customers via Contact Centre
Able to handle incident and problem in 24-hour roster basis
Capable to perform analysis on production incidents for demand deduction
Good in handling problem and able to have resolution in timely manner
Critical examination of requirements and understanding of operations and new application systems.
Create and modify procedures to solve problems considering technical capacity and limitations.
Coordinate Problem and Change to production systems

Key Requirements

Must have :-

Bachelor's degree in computer science/engineering or equivalent
Have strong coordination skills
Good knowledge of programming skills in UNIX Shell Scripting & Java/SQL
Minimum 5 years of working experience in application development in Open systems
Minimum 3 years of working experience with CI/CD tools
Minimum 1 years of working experience with DevOps or Scrum
Minimum 1 years of working experience with log management tool like Splunk, ELK, BMC, Geneos etc
Basic knowledge or concept of Cloud, Container, Micro services
Hands on experience in Job Scheduling tool, Control-M and technically proficient.
Experience in IT industry for any platform
Having good knowledge in domain of Retail Banking & Cards
Requires superior analytics and problem-solving skills.
Experience in system architecture and design
Ability to work in a fast-paced, team-oriented environment.
A strong & assertive communicator in English speaking & writing

Good to have :-

ITIL (Information Technology Infrastructure Library) Foundation Certificate
Broad knowledge of hardware, software and programming

Essential Technical Skills :-

Working experience in application development using Linux, Java, Weblogic, JBoss, MQ, Apache Web, Oracle in retail banking application and banking knowledge will be added advantage.

Tell employers what skills you have

Splunk
Scrum
Oracle WebLogic Server
Unix
JBoss
RedHat Linux
Retail Banking
Teamoriented
ITIL
Unix Shell Scripting
Java
Disaster Recovery
Apache
Linux
Incident Management
Oracle Linux

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