- Manage the overall process of AMS L1 on support on RTR / Record to Report (FICO) area ensuring smooth functional operations across APAC organisation.
- Work with Global Business Solution team, affiliate stakeholders, key users and System Integrators in RTR functions
- Support RTR (FICO), Business Planning and Consolidation (SAP BPC) and expense claim (concur) functions.
- Identify gaps and related system needs, while recommending improvements and workarounds towards best practice by rolling out standard solution.
- Plan, Track, analyze and report solution progress to Business Solution manager.
- Monitor, review and resolve escalated issues relating to Finance functional area with RCA and CAPA processes.
- Lead a team of Finance AMS support professionals, providing mentorship and supports.
- Responsible for Finance support, SLA on Incidents, Problems and Change Requests and provide intervention guidance and proactive solutions when required.
- Quantify, document and monitor benefits of process improvements.
- Support planning, coordination and execution of workshops/trainings involving IT and end-users.
- Involve in project rollouts for RTR, BPC processes.
- Any other ad-hoc duties assigned.
- Bachelor's Degree in I.T, Computer or related field
- Minimum 5 years in SAP FICO experience
- Experienced in managing the SAP support team/contractors for SAP FICO area.
- Experience and knowledge of key integration points between SAP modules
- Business knowledge and process design skills especially in SAP Finance / Record to Report.
- Experienced in system integrations between SAP systems, and with 3rd parties systems.
- Possess basic knowledge of SAP authorization troubleshooting.
- Team management and coordination skills for virtual, cross-cultural teams
- Effectively communicates technical concepts to users and business concept to tech team.
- Set, manage expectations, handle difficult/sensitive situation tactfully and defuse tension.
- Self-motivated and detail-oriented
- Experience working with geographically diverse teams.
- Collaborate well in cross functional matrix environment.
- Good problem solving, troubleshooting skills and able to work independently.
- Project management, ITIL and AMS team operation experiences.
- Excellent analytical, interpersonal skills and proficient in English.
- Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc
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Asia Pacific - Singapur, Singapore - Shiseido
Description
MAIN PURPOSE
The RTR Regional Business Solutions Lead will working closely with the Regional Business Solutions Manager and Global Business Solution Team, as a Finance RTR Lead in APAC. He/She will manage the overall process of AMS L1 on support on Finance function across APAC organisation and be responsible for leading Finance function and related cross-functional/technical/process issue resolution and coordination within the AMS team, escalating as necessary.
KEY RESPONSIBILITIES
REQUIREMENTS