Technical Product Support Engineer - Singapur, Singapore - Applied Materials

Applied Materials Singapur, Singapore

1 week ago

Full time

Description

This role will provide all aspects of escalations technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades.

The role will respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment. Specific duties will include:

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Explains difficult or sensitive information; works to build consensus

Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Communicates difficult concepts and negotiates with others to adopt a different point of view

Use/Proficiency of internal systems (FSS/Digital Tools) to mine and analyze tool specific data

Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation

Creates documentation for field use (TLLs)

Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)

200mm CMP product knowledge a plus

CE3-CE5 with strong understanding of CMP fundamentals, communication skills

Proficient in English language both written and verbal

Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline)

+ 5 years of experience with Applied Materials CMP products or similar

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

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