Asia Pacific - Singapore - Shiseido

Shiseido Singapore

1 day ago

Full time

Description

MAIN PURPOSE

The Regional Training Manager reports to the Regional Brand Director, Shiseido. It is a supporting role that provides educational directives aligned with Shiseido's Global and Asia Pacific growth strategy to every market in the region for brand SHISEIDO. Together with the Regional Brand Director, Shiseido, the manager will serve as the voice of the market and ensure education strategies support the growth needs of the brand.

KEY RESPONSIBILITIES

Develop, manage, and align educational plans and materials with the global education team
Develop training strategy and materials on existing products for new field sales staff and beauty consultants' Basic School and existing team's Refresher Course
Develop training strategy and materials for new products after receiving information from the global team
Develop effective selling and service skills module that can link to retail sales performance
Develop induction/orientation programs as per the brand's directives
Develop omni-channel training materials for existing and new products as well as link-sales modules
Develop grooming standards, training KPIs, and tracking format

Train the Trainer

Educate, align, and coach Trainers from local affiliates to meet the training objectives/goals
Impart training objectives strategy and plans by organizing regional training seminars and leveraging digital learning platforms

Other Mastery and Technical Skills

Internalize and impart the understanding of brand philosophy and best-in-class service standards to local affiliates' training managers and beauty consultant organization
Elevate skin consultation, makeup artistry, and beauty treatment/service techniques through engaging training execution and delivery formats according to the brand's DNA
Educate on the importance and increase utilization and adoption of both digital and traditional counter tools and education materials to improve service quality and sales productivity
Elevate facilitation skills, product knowledge, and service/communication skills of Trainers, Beauty Consultants, and Makeup Artists
Spearhead and modernize selling skills, tools, and education to suit brand's needs

REQUIREMENTS

Strategic mindset & a minimum of 8 years' experience as a trainer in the beauty industry
Strong experience in both Skincare and Makeup categories, and treatment services
Experience in education program development and design
Solid coaching, training, leadership, and communication skills
Effective presentation skills
Good motivation skills and knowledge
Well-presented personnel

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