Jobs

    Guest Experience Executive - Singapore - SHERATON TOWERS SINGAPORE HOTEL

    SHERATON TOWERS SINGAPORE HOTEL
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    Description
    Roles & Responsibilities


    •Handle guest enquiries/complaints/compliments at Guest Experience (GXP) Centre.


    •Ensure all calls are answered within stipulated time.


    •Ensure all chat responses (verbal and online) are in accordance to the KPI set by Marriott International.


    •Ensure all cases in GXP are closed in accordance to Brand standards.


    •Ensure all requests are logged in GXP and follow-up accordingly.


    •Ensure all room ready notifications meet the KPIs set by Marriott International.


    •Ensure Mobile Key compliance and door validation testing are in compliance with Brand standards.

    Tell employers what skills you have

    Coaching
    Mentoring
    Budgets
    Property Management
    Financial Management
    Property
    Exceptional Customer Service
    Administration
    Payroll
    Restaurant Management
    Customer Satisfaction
    IV
    Human Resources
    Decision Making
    Performance Appraisal
    Hospitality


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