- Handles order management from order entry to providing order acknowledgements to customers/affiliates
- Set up customer info records for order entry; listing, customer material no & description, price, etc
- Co-ordinate the creation or extension of new sold/bill for us in plants
- Raise SAP Notifications for customer complaints
- Issue debit and credit notes with compliance to approval process
- Arrange courier of customer pre/co shipment samples
- Input Late order reason (LOR) for orders with late delivery
- Handles inter-afffiliate transfer pricing quotes
- Liaise with customer on order changes, enquires and any request.
- Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
- Handle shipping and regulatory related documentations
- Negotiate Letter of credit
- Generate ZOOGN report for shipping
- Minimum Diploma in Business Administration, Supply chain, Logistics or its equivalent.
- Minimum 1 year of customer service or supply chain experience in a manufacturing or trading environment
- Good written and communications skills
- Attention to details
- Candidate familiar with SAP system will be an added advantage
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Customer Service Representative - Singapur, Singapore - International Flavors & Fragrances
Description
As Customer Service Representative, you will be responsible in order processing with high level of accuracy and timeliness.
Your Focus
Requirement
We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
