Sales Manager - Singapur, Singapore - Accor

Accor Singapur, Singapore

Found in: Talent SG C2 - 2 days ago

Full time

Description

Company Description

Job Description

The Sales Manager's mission is to primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region

To achieve optimal sales at the best possible conditions for the company

To meet Hotel Budget as well as Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)

Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts

Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general

Defines precisely guest requirements and ensures that the guest services offered correspond effectively to their requests

To achieve targets by increasing room night production and the average room rates as set by the Director of Sales

Maintain and update vital information of companies, contacts, profiles, and databases in the Anais system (PMS)

Provide after-sales service and in particular ensure all guest complaints are taken seriously and discussed with the respective departments if necessary

Receives any important guest in the Hotel whom he/she has approached

Negotiates prices with the clients

Confirms verbal proposals in writing

Ensures that all complaints have initiated follow-up action

Achieve personal and sales team goals as assigned

Monitor competitors' activities and assist in market intelligence

Sell hotel room nights to new, existing, and prospective customers in line with the goals set forth in the sales strategy, negotiating optimum rates for the benefit of the business

Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team

Perform other duties as assigned

Qualifications

Bachelor's Degree or Diploma in Hospitality Management

Minimum of three years of hotel sales experience

Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls

Excellent verbal and written communication skills and strong attention to detail

Keep abreast of industry trends and share information with all staff

Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously

Proactive mindset to anticipate and support changes in our business

Conformity to the highest standards of personal integrity and ethical behavior

Exceptional customer service abilities

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