Service Manager - Singapore - THE SUPREME HR ADVISORY PTE. LTD.

THE SUPREME HR ADVISORY PTE. LTD. Singapore

5 days ago

The Supreme HR Advisory Pte Ltd background

Description

Roles & Responsibilities

Service Manager
$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Marymount MRT

Responsibilities

Accountable for and lead the local Technology Service team and After Sales service operations.
Coordinate the local service team tasks and resource allocation (projects and service)
Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
Report of service activities to line manager and present during global service team meetings
Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company's equipment.
Operational developments and management of the supply chain for the Service business.
Actively identify and promote spare parts for customer's needs and support to prepare quotations.
Support Project Managers with project executions
Assist with customer enquiries efficiently and provide professional customer service.
Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
All other duties as assigned.

Requirements

Bachelor's degree or relevant experience in Engineering, After Sales Service or Business Development
At least 5 years' experience in global supply chain management or management of Service business
A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
Willingness to travel globally.

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Tell employers what skills you have

Mentoring
Field Service
IT Service Management
Microsoft Office
Microsoft Excel
Service Management
Supply Chain
Strategy
Supply Chain Management
Customer Satisfaction
AutoCAD
Customer Service
Business Development
Mechanical Engineering
Service Delivery

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