- Attending to the needs of the customers professionally and promptly under the department, ensuring the customer's waiting time is kept to a minimum.
- Liaise with Workshop to get an accurate vehicle diagnosis and provide professional advice for appropriate repairs servicing or technical assistance.
- Coordinate with relevant parties such that the repair or service is done according to the customer's needs and in accordance with the manufacturer's guidelines.
- Keep customers updated and follow up with the progress of the work.
- Assist in the daily operation of the reception.
- Track backorder parts arrival status to follow up with the customer to fix a workshop appointment for the installation.
- Manage customer expectations and keep customer complaint ratio at the minimum by providing the utmost urgency and attention to every customer feedback.
- To meet after-sales target as set by principal/ company.
- Actively promote and upsell after-sales parts, accessories, packages (service and extended warranty) and etc. to increase the after-sales revenue.
- Monitor, track, and close any outstanding and WIP repair orders, purchase orders, and after-sales related documents on a timeline basis.
- Upkeep tidiness & cleanliness of the desk/ work area.
- Any ad hoc tasks assigned by Service Manager
- Minimum Diploma in Mechanical Engineering or equivalent.
- Class 3 driving license
- Minimum 3 years working experience in relevant customer service industry, preferably working with EV Vehicle portfolios.
- Proactive and independent with a positive attitude.
- Working Location: Paya Lebar (Shell)
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Customer Service Advisor - Singapur, Singapore - Hastings Deering
Description
Company :
Vantage Automotive LimitedRequirements
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