Jobs

    Customer Service Officer, Outbound Calls - Singapore - CORNERSTONE GLOBAL PARTNERS PTE. LTD.

    CORNERSTONE GLOBAL PARTNERS PTE. LTD.
    Cornerstone Global Partners Pte Ltd background
    Description
    Roles & Responsibilities

    This position will start off as 12 months contract.

    Location:
    Great Eastern Office, at Raffles Place

    Responsibilities:
    You will be part of a team of Customer Service Executives in delivering product updates and information to our valued customers via making outbound calls. You will be responsible for meeting performance targets set by the Team Leader, whom you will be reporting to.


    •Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ


    •Engage with customers in a professional and courteous manner, actively listening to their needs and concerns


    •Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns


    •Achieve individual and team performance KPIs and goals


    •Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers


    •Gather customer feedback and sentiments and escalate to the Team Leader for further actions


    •Maintains and improves service level quality by adhering to standards and guidelines


    •Handle ad hoc duties as required


    •Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company


    •Highlight any potential concerns/ risks and proactively share best risk management practices

    Working Hour:

    Mon to Fri, 9am to 6pm

    Salary:

    $3000-$3800

    Thank you

    Glendon Toh
    Cornerstone Global Partners
    EA: 19C9859
    Reg no: R1982182

    Tell employers what skills you have

    Microsoft Office
    Administrative Work
    Interpersonal Skills
    Administration
    Data Entry
    Adaptability
    Communication Skills
    Administrative Support
    Customer Service
    Accessibility
    Able To Work Independently

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