Jobs

    Manager, Customer Service, Cash Management Operations Center - Singapore - TANGSPAC CONSULTING PTE LTD

    TANGSPAC CONSULTING PTE LTD
    TANGSPAC CONSULTING PTE LTD Singapore

    1 month ago

    Default job background
    $80,000 - $120,000 per year Banking / Loans
    Description
    Roles & Responsibilities
    • Ensures highest standard of service delivery to our customers.
    • Monitor and respond to incoming calls/emails/social media platform/written correspondences.
    • Resolves CSO and customer issues.
    • Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
    • Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
    • Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
    • Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
    • Conducts monitoring and coaching sessions.
    • Provides on-the-job training and mentoring.
    • Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
    • Involve in Department project.
    • Identifying areas for improvement and implementing process enhancements

    Job Requirements

    • Bachelor's degree with 3 years of working experience in Contact Centre as a Manager
    • Good People Management skills
    • Great communication skills
    • Adhere to Bank Policy and ensure SLA are met.
    • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

    Interested candidates kindly submit your updated CV in a Word Format to: Only shortlisted candidates will be notify. Thank you.

    Tell employers what skills you have

    Coaching
    Mentoring
    Management Skills
    Operational Excellence
    Customer Service Operations
    Rollout
    Operations Management
    Inventory Management
    Communication Skills
    Cash Management
    Banking
    Customer Service
    Performance Appraisal
    People Management
    Service Delivery
    Hospitality


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