Support Analyst - Singapore - APAR TECHNOLOGIES PTE. LTD.

APAR TECHNOLOGIES PTE. LTD. Singapore

6 days ago

Description

Roles & Responsibilities

About the role:

This position requires a minimum of 3+ years of experience in supporting or developing application.

Main responsibilities:

Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
Communication with end-users via phone, chat, email, and/or a support ticketing.
Analyze and manage incidents/problems/requests coming from users.
Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
Readressing the issue towards L3 application or infrastructure teams.
Supervise and monitor daily and monthly jobs.
Handle user request by working closely with project, infrastructure and production teams
Process and issue daily, weekly and monthly reporting on data and tickets
Able to work in shifting schedules (ASIA and EMEA)

Your background:

Possesses strong analytical, logical and problem solving skills
Technical background around industry leading DevOps tooling.
Excellent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
Strong perseverance, diligence towards attaining goals and effective time management
Self-motivated, flexible and an excellent team player
Understanding and respect of cultural diversity
Ability to multi-task and work independently with minimal supervision
Understand concepts of IT Production environment and deployment process/piplines.
Good hands on experience in following technologies:

Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
Versioning control systems: Git , AzureDevOps|TFS and SVN
SQL scripting (SQL Server or Oracle are preferred)
JIRA platform experience

Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

Experience working in the financial industry or a similarly regulated environment.
Additional certification in ITIL, sybersecurity
Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

Strong communication (written, and verbal) in English is a must.
Proactive style of working, organizational skills.
Strong analytical and problem solving skills.
Ability to multi-task and work independently with minimal supervision.
Team player mindset.
Understanding and respect of cultural diversity.

EA License Number : 11C4879

Tell employers what skills you have

Excellent Communication Skills
Oracle
Ticketing
Scripting
SQL
JIRA
Application Support
SQL Server
Windows
Writing
ITIL
Team Player
Linux

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