Assistant Manager Operational Stability - Singapur, Singapore - GECO Asia

GECO Asia Singapur, Singapore

Found in: Talent SG C2 - 4 days ago

Description

Job Description

1.Operational Stability Strategy

Support in planning and executing regional IT Infrastructure strategy and aligned with company strategy.
Define and standardize operational processes and procedures to enhance service level agreement
achievement.
Collaborate with process owner to define, document, and standardize operational workflows, processes and
procedures.
Identify opportunities for optimization and efficiency gains in current workflows.
Implement continuous improvement strategies and align operational practices with standards and best
practices.
Establish key performance indicators (KPIs) to measure operation process effectiveness and efficiency.
Drive initiatives aimed at reducing operational costs while improving service delivery.

2. Operational Stability Development

Conduct regular assessments and audits of operational processes to identify areas for improvement.
Monitor and report progress of improvement initiatives to management.
Develop and implement operation stabilization strategies to mitigate operational risks and ensure resilience
during disruptions.
Integrate Products into services for Continuous Service Improvement to address the business requirements.

3. Operational Stability Incident/Problem Management

Participate in major incidents/high priority incidents and assist in incident classification, impact assessment,
overseeing incident progress and way of solution.
Monitor the incident progress and if require steer the partner for way of solution.
Coordinate all resources to resolve incidents efficiently and ensure IT infrastructure resilience during
disruptions.
Contribute to post-incident reviews and root cause analysis and ensuring that the support team performs the
relevant action item to drive continuous improvement.
Develop and maintain documentation, policies, and procedures for operation stabilization.
Handle escalations related to the incident and report to management.

Change Management

Review upcoming changes across various towers (datacenter, workplace, network and others) and ensure that
the changes are reviewed and approved as per the process.
Review change requirements and facilitate necessary approval. (Services change requirement in term of
technical service design change or financial relate change.)
Others
Organize shopfloor meetings with stakeholders to discuss operational stability topics.
Collaboration with Service Operations team to address challenges, process fulfillment, documentations etc,
and improvement of Service Operations Quality.
Provide governance on topic which related to operational stability.

4. Reporting and Continuous improvement.

5. Cross-Functional Collaboration and Communication

Qualification

5-10 years of experience in process improvement, business analysis, or operational excellence
Excellent analytical and problem-solving skills
Strong project management and leadership capabilities
Certifications in process improvement methodologies and ServiceNow are a plus.
Prior experience in automotive industry is advantageous.
Good understanding of digital infrastructure and architecture, integration and underlying technological
concepts, business drivers and emerging trends
Outstanding negotiation skills, with the ability to build and maintain relationships with key stakeholders.
Strong verbal and written communication skills in English
Strong presentation and facilitate skills.
Strong analytic skill and work effectively under stress
Proven ability to work in cross-functional teams and drive results.
Ability to efficiently prioritize and multi-task.
Travel overseas (if require, for short duration only

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