Senior Manager - Singapore - Oliver James Associates

Oliver James Associates Singapore

Found in: One Red Cent Asia eFC C2 - 3 days ago

Full time

Description

This role necessitates hands-on experience in establishing service desks and implementing Technical Target Operating Models (TTOM), particularly concentrating on moving projects from build mode to hyper-care mode.

Role and Responsibilities

Offer support and guidance during the transition phase to ensure a smooth handover from the project implementation team to the operations and maintenance team.
Apply IT Service Management (ITSM) and ITIL best practices to enhance service delivery and operational efficiency.
Work collaboratively with project teams to transition from project build mode to hyper-care mode, guaranteeing service continuity and stability post-implementation.
Support Finance applications within the Insurance domain, addressing specific operational and maintenance needs.
Set up and oversee service desks to ensure efficient incident management and user support processes.
Develop and execute Technical Target Operating Models (TTOM) customized to meet project transition and operational requirements.
Assist in defining test plans, migration plans, and executing data migration activities from legacy systems to future state systems.

Qualifications

Experience in developing Insurance Finance Application target operating models. Knowledge/Understanding of Insurance Finance Applications such as MI, Financial Planning & Analysis, Actuarial, IFRS17, among others.
Demonstrated experience in IT Service Management (ITSM) and ITIL framework, with a solid grasp of service transition processes.
Previous involvement in supporting Finance applications within the Insurance industry is highly advantageous.
Hands-on experience in establishing and managing service desks, including incident management and user support.
Proficiency in creating and implementing Technical Target Operating Models (TTOM) to address transition and operational needs.
Excellent communication and collaboration skills, capable of effectively working across project and operational teams.
Strong problem-solving skills, with a proactive approach to identifying and resolving operational challenges. - Ability to collaborate effectively in a fast-paced, multi-stakeholder environment.

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