- Deliver superior End User Experience while ensuring a managed, secure End User environment.
- Support various LOB users through direct end user support or through projects that deliver changes to the end user environment.
- Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment.
- Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology.
- Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate.
- Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency.
- Assist with patching and upgrading end user devices.
- Address quality and schedule conflicts.
- Availability for ad-hoc work after hours and on weekends where necessary.
- Ability to work in a high-pressure, fast moving environment.
- At least 5 years' experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
- At least 3 years' experience on trading floor experience with Bloomberg, Reuters & trading platforms.
- Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments.
- Knowledge of Desktop Services security and access standards and practices.
- Basic understating of networking and server technologies.
- Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications
- Good communication skills and strong analytical skills.
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Description
Roles & ResponsibilitiesJob Responsibilities:
Job Requirements:
Interested candidates please send your CV to
Tell employers what skills you haveMES
Bloomberg
Process Automation
Analytical Skills
Manufacturing Processes
User Experience
Software Engineering
Windows 7
Machine Tools
Good Communication Skills
Networking
Windows
Customer Management
WinCC
Service Delivery
Technical Support