Production Support - Singapore - PERSOLKELLY SINGAPORE PTE. LTD.

PERSOLKELLY SINGAPORE PTE. LTD. Singapore

3 hours ago

PERSOLKELLY Singapore Pte Ltd background

Description

Roles & Responsibilities

Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

Requirement:

Prior hand-on production support experience of OPEN Systems/AS400
Good support knowledge in either one of the retail or wholesale payment or customer information systems
Willing to work in onsite shift-support model [24*7]
Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
2 or more years' production support experience in bank or financial vendors across multiple technologies / platform
Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Interested candidates, who wish to apply for the above position, please send in your resume to

EA License No. 01C4394, EA Personnel Reg.No. R Kanimozhi Naveen Kumar)

We regret to inform you that only shortlisted candidates will be contacted.

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This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Tell employers what skills you have

Oracle
As400
Customer Information
Mainframe
Investigation
Root Cause Analysis
Scripting
Unix
SQL
Application Support
Writing
ITIL
Java
Bridge
Disaster Recovery
Linux

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