- Troubleshooting technical problems including hardware/ software
- Deploying equipment according to specifications of each department
- Delivering a smooth IT onboarding process alongside the HR Operations and Admin teams
- Maintain and document inventory for all IT hardware
- Configure and deployment of new software/hardware packages across the company (including basic trainings, creating of simple user guides and documentations, troubleshooting teething issues)
- Deploy, maintain and support Secretlab network infrastructure
- Min. Diploma in IT or the equivalent
- At least 1.5 year's experience in a similar role preferred, candidates with relevant experiences may be considered.
- Technical knowledge for Windows Server Management/Administration (Server 2016), Windows OS
- Experience in configuring and deploying DHCP, DNS, GPO
- Experience in networking (LAN configurations, switches and routers)
- Practical experience Google Workspace is advantageous
- Basic understanding of PC hardware set-up and configurations
- Strong sense of initiative and responsibility
- Able to work independently as well as in a team environment
- Experience in a startup environment
- Experience in setting up infrastructure network in office spaces
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Technical Support Associate - Singapore - SECRETLAB SG PTE. LTD.
Description
Roles & ResponsibilitiesSecretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a valued member to our Tech team, specifically responsible for providing technical support across the organization. In this role, you will be responsible for ensuring that our team members are well-equipped with the IT equipment and systems to be effective in their roles.
Our Technical Support team is integral for ensuring that team members are well-equipped and poised to succeed in all of Secretlab's initiatives, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
Responsibilities
Requirements
Bonuses
Switches
Troubleshooting
IT Hardware Support
Hardware
Inventory
DHCP
Windows OS
Windows Server
system configuration
Networking
hardware and software support
Windows
Routers
DNS
Able To Work Independently
Technical Support