Guest Experience Manager - Singapore - SG HOTELS PTE. LTD.

SG HOTELS PTE. LTD. Singapore

3 days ago

Description

Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

Maxwell Reserve, Autograph Collection Hotel (Marriott);

Duxton Reserve, Autograph Collection Hotel (Marriott);

The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

What will I be doing?

· As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

· Be the brand ambassador of hotel, providing a positive "first impression" while guests walk-in to the hotel.

· Create a "WOW" experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

· Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.

· Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.

· Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.

· Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.

· In Room check in – Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.

· Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.

· Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.

· Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.

· Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.

· Promptly answer the telephone inquiries, inputting messages into the reservation and advise other team members on special guests' needs.

· Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.

· Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.

· Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.

· Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.

· Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.

· Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.

· Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.

· Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.

· Ensure that all reporting and servicing deadlines are met on a timely basis.

· Carry out any other reasonable duties and responsibilities as assigned.

Tell employers what skills you have

Front Office
Mentoring
Property Management
Restaurants
Financial Management
VIP
Property
Exceptional Customer Service
Payroll
Restaurant Management
Customer Satisfaction
IV
Decision Making
Health Insurance
Emergency Management
Hospitality

Experience General Manager

6 days ago

CITYNEON EVENTS PTE. LTD. Singapore

**Roles and responsibilities**: · - Lead a team responsible for the management of Avatar: The Experience, including strategic development, negotiation, logístical planning, collaborative execution, and relationship/collaboration oversight. · - Oversee the Experience programs incl ...
Manager (Employee Experience)

1 week ago

MINDEF Singapore

**What the role is** · - You will be part of a team that provides integrated employee essential services and MINDEF corporate services across the various MINDEF offices. · **What you will be working on** · - On this, you deliver an integrated one-stop employee services across the ...
Manager, Visitor Experience

1 week ago

DEFENCE COLLECTIVE SINGAPORE LTD. Singapore

**JOB DESCRIPTION** · You will be part of the Visitor Experience (VE) team responsible for fronting the retail, business and attractions operations within the Singapore Discovery Centre (SDC). This includes, but is not limited to cashiering, sales/invoices reporting, stock-taking ...
Client Experience Manager

3 days ago

Thye Hua Kwan Moral Charities Singapore

COMPANY DESCRIPTION · **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua ...
Customer Experience Manager

1 week ago

Teads Singapore

**Who we are** · - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities · - Competing against the biggest tech companies · - Inventor of the InRead Video · - Partner with the biggest media agencies and brands · - Global ...
Manager, Patient Experience

1 week ago

SingHealth Group Singapore

National Neuroscience Institute of Singapore**Manager, Patient Experience**: · - Job Category: Administration- Posting Date: 31 Jan 2024You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are ...
Guest Experience Manager

1 week ago

PENINSULAIOR HOTEL Singapore

**Responsibilities** · - Oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level · - Responsible for daily supervision, train and inspect the performan ...
Manager, Learning Experience

1 day ago

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD Singapore

Hilton's vision is to fill the earth with the light and warmth of hospitality - by delivering exceptional experiences, every hotel, every guest, every time. Through the Manager, Learning Experience - Asia Pacific (APAC) role, we bring our vision, mission, and values to life for o ...
Guest Experience Manager

23 hours ago

Spayse Singapore

-Job Information · - Permanent · - Singapore · - Posted 3 hours ago · - Up to US$6720 per month GBP / Year · Job Details · **Guest Experience & Service Quality Manager**, Luxury Five-Star Hotel, Singapore** · **Salary up to SGD 9,000 per month (USD 6,720 per month)** · We are loo ...
Manager, Learn Experience

23 hours ago

ACHIEVE TALENTS PTE. LTD Singapore

**Manager, Learner Experience and Future Skills** · - Lead the Learner Experience team in delivering and ensuring a world-class learning experience · - Drive future-readiness in Digital and GRC skilling · - Engage internal & external stakeholders and agencies to achieve synergist ...
Student Experience Manager

1 week ago

LUSI GROUP PTE. LTD. Singapore

**Roles & Responsibilities · - PR to create positive word of mouth, hence lead to bigger revenue · - CRM data management · - Ensure students' feel good factor (PR level) · - Execute student experience 'touch points' · - Create and manage annual students events · - Work with Sales ...
Manager, Patient Experience

23 hours ago

NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD Singapore

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregiver ...
Experience and Innovation Manager

1 week ago

GSK Singapore

**Site Name**: UK - London - Brentford, Durham Blackwell Street, Philadelphia Walnut Street, Singapore - Rochester Park, USA - North Carolina - Durham, USA - Pennsylvania - Philadelphia · **Posted Date**: Apr 8 2024 · Experience and Innovation Manager · **_ Closing Date for Appli ...
Loyalty Experience Manager

5 days ago

Marriott International, Inc Singapore

**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB ...
Guest Experience Manager

5 days ago

LUX GOURMET PTE. LTD. Singapore

Experience the culinary fusion born in Hong Kong and refined in Japan, now making its momentous debut in the vibrant city of Singapore, marking our trailblazing entry into Southeast Asia. Mashi No Mashi, globally acclaimed for its ground-breaking approach to ramen, welcomes you t ...
Customer Experience Manager

1 week ago

SINGAPORE TELECOMMUNICATIONS LIMITED Singapore

**Design and implement Speech/Text Analytics & CE Improvement project, focusing on people opportunities** · Key Responsibilities: · - Leverage on the use of Speech Analytics technology to analyze interactions & understand customer sentiment · - Identify CE drivers and the inhibit ...
Customer Experience Manager

1 day ago

THE FROSTED CHICK Singapore

Creating value for customers through cross selling viable alternatives and synergising company offerings more comprehensively. · Developing sales strategies and promotional mechanics. · Liaising with customers and overseeing fulfiments. · Troubleshooting customer issues and liasi ...
Guest Experience Manager

1 week ago

GRAND PARK CITY HALL Singapore

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. · If you sha ...
Guest Experience Manager

6 days ago

SSG HOTELS PTE. LTD. Singapore

**An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels**: · - Maxwell Reserve, Autograph Collection Hotel (Marriott); · - Duxton Reserve, Autograph Collection Hotel (Marriott); · - The Vagabond Club, a Tribu ...
Guest Experience Manager

1 week ago

SSG HOTELS PTE. LTD. Singapore

**An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels**: · - Maxwell Reserve, Autograph Collection Hotel (Marriott); · - Duxton Reserve, Autograph Collection Hotel (Marriott); · - The Vagabond Club, a Tribu ...