- Attend to all customer enquiries and requests via all communication channels promptly and professionally
- Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
- Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
- Maintain accurate and up-to-date customer records and policy documentation in the company's database
- Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
- Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.
- Diploma / Degree in any field
- GCE 'O' Level, ITE or SPM holders with relevant experience will be considered
- Minimum 3 years of experience in General, Health and Life Insurances
- Possess certifications in HI, BCP, PGI, and Comm GI
- Prior experience in customer service or insurance-related roles is preferred
- Possess knowledge and understanding of the service to sale model
- Ability to work independently and collaboratively in a fast-paced environment
- Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
- Excellent customer service phone etiquette
- Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
- Minimum 1 year experience in start-up companies is preferred
-
Customer Service Representative
5 days ago
Safran Singapore**Description du poste**: · - Issue quotations, acknowledge customer purchase orders and send invoices · - Ensure customers' orders are processed promptly and accurately · - Ensure coordination on stock readiness, availability and delivery schedules · - Respond customer queries a ...
-
Customer Service Representative
1 week ago
Safran Singapore**Description du poste**: · - Process customer Purchase orders promptly and accurately, including EDI, entry, follow up. · - Handling and resolving customers complaints · - Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, foll ...
-
Senior Customer Service Representative
1 day ago
Safran Singapore**Description du poste**: · a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders. · b) Secur ...
-
Representative Services
1 week ago
Sonova SingaporeWho we are · You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our i ...
-
Customer Service Representative
1 day ago
8M MANAGEMENT SERVICES PTE. LTD. Singapore**Job Highlights**: · - Attractive Medical & Dental Benefits · - Friendly Working Environment · - Uniform provided with Laundry Allowance · - AWS & Variable Bonus · - Opportunities for career progression · **Job Description**: · **The role of Front Office Agent ( Customer Service ...
-
Customer Service Representative
1 week ago
PRIZE STATION Singapore**Working Days**: · **4 days per week ($1600 / Month) + ($200 Incentive) = $1800** · **5 days per week ($1800 / Month)+($300 Incentive)= $2100** · **6 days per week ($2150 / Month)+($400 Incentive)= $2550** · Working Hours: 1pm - 10pm / 11am - 8pm ( 1 Hour of break time ) · **Cus ...
-
Customer Service Representative
1 week ago
APNKL SingaporeM40722 · Job Title: Customer Service Representative · **Salary**: $ · Working Hours: 9am - 6pm, Monday to Friday · Monthly Off Days: 8 · Hiring Company: A software development company · - Requirements: · - English proficiency level 7 · - Must be willing to occasionally take work ...
-
Customer Service Representative
1 week ago
halcyonknights Singapore**About the company**: · My client is a rapidly expanding start-up with a goal to transform the working experience for those who are not bound to desks. Considering the existence of over 2.7 billion deskless workers worldwide, the opportunities and challenges for growth are bound ...
-
Corporate Service Representative
1 day ago
CardInfoLink Pte. Ltd Singapore**KEY RESPONSIBILITIES**: · The Corporate Service Representative is responsible for running and managing all aspects corporate services that support the business and office operation of 10 persons. The services include: · - Management of accounting and financial services, such as ...
-
Customer Service Representative
3 days ago
Employment Hero Singapore**Customer Service Representative (Singapore)** · Established in 2020, Qualified Group is focused on helping companies effectively communicate, build relationships and create exceptional experiences for their customers. At Qualified Group, we are a 100% distributed workforce and ...
-
Customer Service Representative
1 week ago
SABIC - Saudi Basic Industries Corp. SingaporeJOB TITLE**: CUSTOMER SERVICE REPRESENTATIVE** · ORG UNIT NAME**: FULFILLMENT & MARKETING** · LOCATION**:SINGAPORE** · **JOB PURPOSE** · - Build and manage strong customer relation, understand Commercial / Distributors processes and activities and provide value added service as n ...
-
Customer Service Representative
1 week ago
BRIGLLENT HUMAN RESOURCES PTE. LTD. SingaporeCompany: Our client is a multinational corporation specializing in port services within the Southeast Asia region. · **_Job Description: _** · The Customer Service Representative will play a vital role in ensuring seamless customer experiences and resolving technical issues withi ...
-
Customer Service Representative
5 days ago
ZENITH INFOTECH (S) PTE LTD. Singapore Full timeCustomer Service Representative (Full Time) · This is a 12 months contract assigned to our client · Work Location: Commonwealth MRT · Salary Range : $2,300-$27,00 · Shifting 24 x 7 · 1. Shift time - 8am-8pm · 2. 44 hours per week (5.5 days of work) · 3. Monday - Sunday (including ...
-
Customer Service Representative
3 days ago
Cummins Inc. Singapore**Customer Service Representative - Parts** · **Description** · **Customer Service representative - Parts** · Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most i ...
-
Financial Services Representative
1 week ago
CAREER CONNECT CONSULTANCY SingaporeSeeking client advisers/relationship managers for financial adviser representative roles. · - He/she seeks a high degree of independence and flexibility yet enjoys being part of a team within an organisational structure. · - Previous experience in privilege or private banking is ...
-
Customer Service Representative
3 days ago
ENDURING VISION CAPITAL PTE. LTD. SingaporeOverview: · As a Customer Service Representative for our esteemed venture capital group, you will play a pivotal role in delivering exceptional service to our investors, entrepreneurs, and stakeholders. You will be at the forefront of managing inquiries, providing information, an ...
-
Representative, Client Service
1 week ago
THE BANK OF NEW YORK MELLON SingaporeWe're seeking a future team member for the role of Client Service Representative to join our Corporate Trust · - Global Client Service team. This role is located in Singapore - Hybrid. · In this role, you'll make an impact in the following ways: · - Provides quality support to cl ...
-
Customer Service Representative
3 days ago
DREX-CHEM TECHNOLOGIES PTE LTD Singapore**DREX-CHEM TECHNOLOGIES PTE LTD · The **DREX-CHEM GROUP **is a successful leader in the distribution of specialty chemicals, resins, pigments, printing consumables & equipment etc in ASEAN and Hong Kong/China. We have **immediate **vacancies for: · **Customer Service Representat ...
-
Customer Service Representative
1 week ago
EXECUTIVE SEARCH PRIVATE LIMITED SingaporeOUR CLIENT is seeking an enthusiastic Customer Service Representative to provide commercial support such as order management, order entry, price checking, order clearing, coordination of delivery and billing. · You will be responsible for interfacing with customers, logistics and ...
-
Representative, Customer Service
6 days ago
CommScope SingaporeIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. · The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge o ...
Customer Service Representative - Singapore - ALLIANZ INSURANCE SINGAPORE PTE. LTD.
Description
Roles & ResponsibilitiesThis is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.
Responsibilities:
Capabilities and Qualifications:
CRM
Microsoft Office
Microsoft Excel
Ability To Work Independently
Customer Support
Customerfocused
General Insurance
Customer Satisfaction
Regulatory Requirements
Customer Service