- Maintain excellent customer service by addressing walk-in customer queries
- Handle outbound calls and emails for both internal and external customers
- Generate statement summaries and reports
- Address and resolve complaints within Service Level Agreement (SLA) guidelines
- Execute tasks promptly, with minimal errors, and in adherence to audit and statutory standards
- Take initiative to enhance customer experiences
- Perform additional duties as delegated by the line manager
- Minimum Diploma/Bachelor's degree with 3-4 years of relevant frontline customer service experience
- Preferred knowledge in insurance industry
- Strong interpersonal and communication skills with a customer-centric approach
- Motivated to excel in a customer service capacity
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Associate, Customer Care - Singapur, Singapore - HSBC
Description
Looking for a career full of growth opportunities? Join HSBC and set yourself up for success.
HSBC Life in Singapore, the blend of AXA Singapore and HSBC Insurance, offers a unique chance to specialize in Insurance while reaping the benefits of a top global bank.
At HSBC Life in Singapore, we focus on fulfilling promises made to people. Our dedicated team delivers a wide range of life insurance products and services across the Asia-Pacific region. Join us in our dynamic and innovative workplace, where endless career possibilities await in a thriving business sector. We empower our team to enhance their skills and embrace new challenges within the influential HSBC environment.
Let's strive for efficient processes, utilizing cutting-edge data and technology solutions to deliver significant results for our clients. Our protection services have a profound and long-lasting impact, helping clients lead healthier, more productive, and confident lives.
We are in search of a top-tier professional to fill the role of Associate, Customer Care.
Responsibilities:
Requirements:
To be considered for this position, the right to work in Singapore is mandatory.