Jobs

    Associate, Customer Care - Singapur, Singapore - HSBC

    HSBC
    HSBC Singapur, Singapore

    15 hours ago

    Default job background
    Permanent - Full time
    Description

    Looking for a career full of growth opportunities? Join HSBC and set yourself up for success.

    HSBC Life in Singapore, the blend of AXA Singapore and HSBC Insurance, offers a unique chance to specialize in Insurance while reaping the benefits of a top global bank.

    At HSBC Life in Singapore, we focus on fulfilling promises made to people. Our dedicated team delivers a wide range of life insurance products and services across the Asia-Pacific region. Join us in our dynamic and innovative workplace, where endless career possibilities await in a thriving business sector. We empower our team to enhance their skills and embrace new challenges within the influential HSBC environment.

    Let's strive for efficient processes, utilizing cutting-edge data and technology solutions to deliver significant results for our clients. Our protection services have a profound and long-lasting impact, helping clients lead healthier, more productive, and confident lives.

    We are in search of a top-tier professional to fill the role of Associate, Customer Care.

    Responsibilities:

    • Maintain excellent customer service by addressing walk-in customer queries
    • Handle outbound calls and emails for both internal and external customers
    • Generate statement summaries and reports
    • Address and resolve complaints within Service Level Agreement (SLA) guidelines
    • Execute tasks promptly, with minimal errors, and in adherence to audit and statutory standards
    • Take initiative to enhance customer experiences
    • Perform additional duties as delegated by the line manager

    Requirements:

    • Minimum Diploma/Bachelor's degree with 3-4 years of relevant frontline customer service experience
    • Preferred knowledge in insurance industry
    • Strong interpersonal and communication skills with a customer-centric approach
    • Motivated to excel in a customer service capacity

    To be considered for this position, the right to work in Singapore is mandatory.



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